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We will look into it as soon as possible!</p>","callToAction":"Report a Printer Jam","introHtml":"","icon":10522,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[36,16],"key":""},{"id":"47","name":"Report a Printer Problem","descriptionHtml":"","callToAction":"Report a Printer Problem","introHtml":"","icon":10522,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[36,16],"key":""},{"id":"15","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":10510,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"53","name":"Staff Use Only: Provided assistance to alum or former employee","descriptionHtml":"<p><font color=\"red\">This is a <b>staff use only</b> template for the purpose of logging assistance for alumni or former employees. If you are an alumni or former employee, please use the \"Get Help\" request. </font></p>","callToAction":"Staff Use Only: Provided assistance to alum or former employee","introHtml":"<p>Staff use only template for providing assistance (e.g., PIN reset) to alumni and former employees.</p>","icon":10508,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[22],"key":""},{"id":"49","name":"Report a Phishing Scam","descriptionHtml":"","callToAction":"Report a Phishing Scam","introHtml":"<p>Report a suspicious email message you received.</p>","icon":10508,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[13,17],"key":""},{"id":"48","name":"Request Paper or Toner","descriptionHtml":"<p>ATUS provides paper and toner to a limited number of sites (mostly general computing labs). Departments order paper and toner for their own printers.</p>","callToAction":"Request Paper or Toner","introHtml":"<p>For printers in ATUS Computer Labs</p>","icon":10522,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[36,16],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10499,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"16","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade Jira.</p>","icon":10503,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"127","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"<p>System changes, maintenance, or upgrades</p>","icon":10472,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[22,48],"key":""},{"id":"43","name":"Request a new shared mailbox","descriptionHtml":"","callToAction":"Request a new shared mailbox","introHtml":"<p>Request a new shared mailbox with a unique email address for your department or workgroup</p>","icon":10492,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[1,13],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"<p>If you are not signed in, please enter your <b>username@wwu.edu</b> in the field labeled <b>\"Email confirmation to.\"</b> If you are not able to access your WWU email, use an external email address.</p>","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10491,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[1],"key":""},{"id":"41","name":"General Information Request","descriptionHtml":"<p>Please select the component (Service Category) and assign to yourself.</p>","callToAction":"General Information Request","introHtml":"<p>Use this like a quick-ticket template whenever you answer a question for a customer. Please select the appropriate component (service category).</p>","icon":10491,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10494,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[],"key":""},{"id":"8","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":10470,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"11","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10475,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[],"key":""},{"id":"13","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10471,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"10","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10479,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10504,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"9","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":10477,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[],"key":""},{"id":"50","name":"Report Malware or a Virus","descriptionHtml":"<p>If you think your computer may have a virus, please shut it down and contact us via telephone or from another computer.</p>","callToAction":"Report Malware or a Virus","introHtml":"","icon":10476,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[17,19],"key":""},{"id":"44","name":"Update an Email Distribution List","descriptionHtml":"","callToAction":"Update an Email Distribution List","introHtml":"<p>Request changes to an email distribution list.</p>","icon":10492,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[13],"key":""},{"id":"54","name":"General Information Provided - Staff Use Only","descriptionHtml":"<p><font color=\"red\">This is a <b>staff use only</b> template for the purpose of logging requests for general information. Please select the reporter and component. </font></p>","callToAction":"General Information Provided - Staff Use Only","introHtml":"<p>Staff use only template to log general information inquiries.</p>","icon":10458,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[22],"key":""},{"id":"55","name":"Request a Restricted Network Folder","descriptionHtml":"<p>This form is for requesting new restricted folders. These are typically folders found under P:\\DepartmentName\\Restricted\\FolderName\\</p>","callToAction":"Request a Restricted Network Folder","introHtml":"<p>Request a secure restricted folder on the P: Drive</p>","icon":10506,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[18],"key":""},{"id":"56","name":"Admin Apps ","descriptionHtml":"","callToAction":"Admin Apps ","introHtml":"<p>Staff use only template to log admin app support.</p>","icon":10475,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[22],"key":""},{"id":"214","name":"Add or Remove People from a Call Queue","descriptionHtml":"","callToAction":"Add or Remove People from a Call Queue","introHtml":"","icon":10466,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1,60],"key":""},{"id":"61","name":"New Task for Staff Use Only","descriptionHtml":"<p><font color=\"red\">This is a <b>staff use only</b> template for creating a new task or idea. </font></p>","callToAction":"New Task for Staff Use Only","introHtml":"<p>This creates a task that is not associated with a customer request.This could be for anything we need to get done, or even a new idea that you want to implement.</p>","icon":10498,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[22],"key":""},{"id":"58","name":"Staff Use Only: Password Assistance","descriptionHtml":"","callToAction":"Staff Use Only: Password Assistance","introHtml":"<p>Staff use only template for providing assistance with a password or login issue.</p>","icon":10505,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[22],"key":""},{"id":"59","name":"Request access to a shared mailbox","descriptionHtml":"","callToAction":"Request access to a shared mailbox","introHtml":"<p>Request access to a shared mailbox used by a department or workgroup</p>","icon":10492,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[1,13],"key":""},{"id":"71","name":"QuickTicket for Staff Use Only","descriptionHtml":"<p><font color=\"red\">This is a <b>staff use only</b> template for the purpose of logging support already provided. Please select the reporter and component. </font></p>","callToAction":"QuickTicket for Staff Use Only","introHtml":"<p>Quickly enter a resolved ticket to log support already provided</p>","icon":10489,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[22],"key":""},{"id":"60","name":"Request Access to a Network Folder","descriptionHtml":"<p>Please provide the folder path and the name of the individual who needs access.</p>","callToAction":"Request Access to a Network Folder","introHtml":"<p>Request access to a network folder (i.e., P: Drive) for yourself or for an employee</p>","icon":10478,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[1,3,18],"key":""},{"id":"72","name":"Get connected to a printer","descriptionHtml":"","callToAction":"Get connected to a printer","introHtml":"<p>For university owned printers</p>","icon":10522,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[16],"key":""},{"id":"3","name":"Request guest accounts for WiFi and campus computers","descriptionHtml":"<p>Guest accounts allow a visitor to sign into a university owned computer in a computer lab, classroom, or office. If they only need WiFi access, visitors can connect their devices to <a href=\"https://atus.wwu.edu/kb/wwu-public-wifi-network\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">WWUwireless-Guest</a></p>","callToAction":"Request guest accounts for WiFi and campus computers","introHtml":"<p>Raise a request to ask for temporary guest computer accounts.</p>","icon":10474,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[1,3,21],"key":""},{"id":"125","name":"Report a system problem","descriptionHtml":"<p>If a system or service is not working properly we will make it our highest priority.</p>","callToAction":"Report a system problem","introHtml":"<p>Report a system that is unavailable or is not functioning properly</p>","icon":10508,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[18],"key":""},{"id":"124","name":"Report a problem with a computer, display, or peripheral","descriptionHtml":"<p>Please describe the problem, and also provide the device's building and room number.</p>","callToAction":"Report a problem with a computer, display, or peripheral","introHtml":"<p>This request is for university-owned computers and peripherals.</p>","icon":10458,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[19],"key":""},{"id":"128","name":"Lab Computer is Off","descriptionHtml":"","callToAction":"Lab Computer is Off","introHtml":"<p>Computers that are unplugged, powered off, or need a restart.</p>","icon":10458,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[22],"key":""},{"id":"52","name":"WiFi Configuration Template for Staff Use Only","descriptionHtml":"<p><font color=\"red\">This QuickTicket Template is for <b>staff use only</b>. It is not a customer request.</font></p>","callToAction":"WiFi Configuration Template for Staff Use Only","introHtml":"<p>Staff template for the purpose of logging wireless configurations</p>","icon":10508,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"171","name":"Request a Video Conference Moderator","descriptionHtml":"","callToAction":"Request a Video Conference Moderator","introHtml":"<p>Schedule a Video Conferencing Assistant for your online meeting.</p>","icon":10499,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[1,14,49],"key":""},{"id":"51","name":"Request a U: Drive","descriptionHtml":"<p>The U: Drive has been replaced by OneDrive for Office 365, but some classes still require U: Drives for myWeb or ArcGIS. 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