Jira Service Management

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We will look into it as soon as possible!","callToAction":"Report a Printer Jam","introHtml":"","icon":10522,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10522","groups":[36,16],"key":""},{"id":"47","name":"Report a Printer Problem","descriptionHtml":"","callToAction":"Report a Printer Problem","introHtml":"","icon":10522,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10522","groups":[36,16],"key":""},{"id":"15","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"For example, upgrade the VPN server.","icon":10510,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10510","groups":[],"key":""},{"id":"53","name":"Staff Use Only: Provided assistance to alum or former employee","descriptionHtml":"This is a staff use only template for the purpose of logging assistance for alumni or former employees. 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Departments order paper and toner for their own printers.","callToAction":"Request Paper or Toner","introHtml":"For printers in ATUS Computer Labs","icon":10522,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10522","groups":[36,16],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10499,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[],"key":""},{"id":"16","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"For example, upgrade Jira.","icon":10503,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10503","groups":[],"key":""},{"id":"127","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"System changes, maintenance, or upgrades","icon":10472,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[22,48],"key":""},{"id":"43","name":"Request a new shared mailbox","descriptionHtml":"","callToAction":"Request a new shared mailbox","introHtml":"Request a new shared mailbox with a unique email address for your department or workgroup","icon":10492,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[1,13],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"If you are not signed in, please enter your username@wwu.edu in the field labeled \"Email confirmation to.\" If you are not able to access your WWU email, use an external email address.","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10491,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[1],"key":""},{"id":"41","name":"General Information Request","descriptionHtml":"Please select the component (Service Category) and assign to yourself.","callToAction":"General Information Request","introHtml":"Use this like a quick-ticket template whenever you answer a question for a customer. Please select the appropriate component (service category).","icon":10491,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10494,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10494","groups":[],"key":""},{"id":"8","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"If you are having computer problems, let us know here.","icon":10470,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10470","groups":[],"key":""},{"id":"11","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10475,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10475","groups":[],"key":""},{"id":"13","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? Let us know.","icon":10471,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10471","groups":[],"key":""},{"id":"10","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":10479,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10479","groups":[],"key":""},{"id":"62","name":"New Ticket","descriptionHtml":"This is a standard new ticket form for staff use. Customers should use the <a href=\"https://wwuhelp.atlassian.net/servicedesk/customer/portal/1/create/1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Get IT Help</a> form instead.","callToAction":"New Ticket","introHtml":"New Ticket form for staff use only","icon":10511,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[22],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10504,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[],"key":""},{"id":"9","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"Request a redirect of our phone systems for a specific date and time.","icon":10477,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10477","groups":[],"key":""},{"id":"50","name":"Report Malware or a Virus","descriptionHtml":"If you think your computer may have a virus, please shut it down and contact us via telephone or from another computer.","callToAction":"Report Malware or a Virus","introHtml":"","icon":10476,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[17,19],"key":""},{"id":"44","name":"Update an Email Distribution List","descriptionHtml":"","callToAction":"Update an Email Distribution List","introHtml":"Request changes to an email distribution list.","icon":10492,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[13],"key":""},{"id":"54","name":"General Information Provided - Staff Use Only","descriptionHtml":"This is a staff use only template for the purpose of logging requests for general information. Please select the reporter and component. ","callToAction":"General Information Provided - Staff Use Only","introHtml":"Staff use only template to log general information inquiries.","icon":10458,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[22],"key":""},{"id":"55","name":"Request a Restricted Network Folder","descriptionHtml":"This form is for requesting new restricted folders. These are typically folders found under P:\\DepartmentName\\Restricted\\FolderName\\","callToAction":"Request a Restricted Network Folder","introHtml":"Request a secure restricted folder on the P: Drive","icon":10506,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[18],"key":""},{"id":"56","name":"Admin Apps ","descriptionHtml":"","callToAction":"Admin Apps ","introHtml":"Staff use only template to log admin app support.","icon":10475,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10475","groups":[22],"key":""},{"id":"214","name":"Add or Remove People from a Call Queue","descriptionHtml":"","callToAction":"Add or Remove People from a Call Queue","introHtml":"","icon":10466,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[1,60],"key":""},{"id":"61","name":"New Task for Staff Use Only","descriptionHtml":"This is a staff use only template for creating a new task or idea. ","callToAction":"New Task for Staff Use Only","introHtml":"This creates a task that is not associated with a customer request.This could be for anything we need to get done, or even a new idea that you want to implement.","icon":10498,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[22],"key":""},{"id":"58","name":"Staff Use Only: Password Assistance","descriptionHtml":"","callToAction":"Staff Use Only: Password Assistance","introHtml":"Staff use only template for providing assistance with a password or login issue.","icon":10505,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10505","groups":[22],"key":""},{"id":"59","name":"Request access to a shared mailbox","descriptionHtml":"","callToAction":"Request access to a shared mailbox","introHtml":"Request access to a shared mailbox used by a department or workgroup","icon":10492,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[1,13],"key":""},{"id":"4","name":"Request VPN Access","descriptionHtml":"This request form is for standard VPN only. If you need VPN access to Banner, NolijWeb, or AiM please complete the <a href=\"https://esign.wwu.edu/admcs/process/forms/ADMCS/remote_admin_access_req3.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">VPN Access Esign form</a>","callToAction":"Request VPN Access","introHtml":"Access secure WWU resources remotely, or from campus WiFi","icon":10506,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[1,3,18,21],"key":""},{"id":"71","name":"QuickTicket for Staff Use Only","descriptionHtml":"This is a staff use only template for the purpose of logging support already provided. Please select the reporter and component. ","callToAction":"QuickTicket for Staff Use Only","introHtml":"Quickly enter a resolved ticket to log support already provided","icon":10489,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10489","groups":[22],"key":""},{"id":"60","name":"Request Access to a Network Folder","descriptionHtml":"Please provide the folder path and the name of the individual who needs access.","callToAction":"Request Access to a Network Folder","introHtml":"Request access to a network folder (i.e., P: Drive) for yourself or for an employee","icon":10478,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10478","groups":[1,3,18],"key":""},{"id":"72","name":"Get connected to a printer","descriptionHtml":"","callToAction":"Get connected to a printer","introHtml":"For university owned printers","icon":10522,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10522","groups":[16],"key":""},{"id":"3","name":"Request guest accounts for WiFi and campus computers","descriptionHtml":"Guest accounts allow a visitor to sign into a university owned computer in a computer lab, classroom, or office. If they only need WiFi access, visitors can connect their devices to <a href=\"https://atus.wwu.edu/kb/wwu-public-wifi-network\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">WWUwireless-Guest</a>","callToAction":"Request guest accounts for WiFi and campus computers","introHtml":"Raise a request to ask for temporary guest computer accounts.","icon":10474,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10474","groups":[1,3,21],"key":""},{"id":"125","name":"Report a system problem","descriptionHtml":"If a system or service is not working properly we will make it our highest priority.","callToAction":"Report a system problem","introHtml":"Report a system that is unavailable or is not functioning properly","icon":10508,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[18],"key":""},{"id":"124","name":"Report a problem with a computer, display, or peripheral","descriptionHtml":"Please describe the problem, and also provide the device's building and room number.","callToAction":"Report a problem with a computer, display, or peripheral","introHtml":"This request is for university-owned computers and peripherals.","icon":10458,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[19],"key":""},{"id":"128","name":"Lab Computer is Off","descriptionHtml":"","callToAction":"Lab Computer is Off","introHtml":"Computers that are unplugged, powered off, or need a restart.","icon":10458,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[22],"key":""},{"id":"52","name":"WiFi Configuration Template for Staff Use Only","descriptionHtml":"This QuickTicket Template is for staff use only. It is not a customer request.","callToAction":"WiFi Configuration Template for Staff Use Only","introHtml":"Staff template for the purpose of logging wireless configurations","icon":10508,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[],"key":""},{"id":"171","name":"Request a Video Conference Moderator","descriptionHtml":"","callToAction":"Request a Video Conference Moderator","introHtml":"Schedule a Video Conferencing Assistant for your online meeting.","icon":10499,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[1,14,49],"key":""},{"id":"51","name":"Request a U: Drive","descriptionHtml":"The U: Drive has been replaced by OneDrive for Office 365, but some classes still require U: Drives for myWeb or ArcGIS. This form should be completed by the instructor.","callToAction":"Request a U: Drive","introHtml":"For students who need a U: Drive for a class.","icon":10478,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10478","groups":[1,3,18],"key":""},{"id":"168","name":"Compromised Account","descriptionHtml":"","callToAction":"Compromised Account","introHtml":"Staff use only - report a compromised account.","icon":10508,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[22],"key":""},{"id":"169","name":"Email Alternate Contact Address","descriptionHtml":"Enter the alternate email address into the Reporter field.","callToAction":"Email Alternate Contact Address","introHtml":"Create a new linked issue that will generate a customer portal account for an email address not already in Jira.","icon":10492,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[22],"key":""},{"id":"170","name":"Request Cloud Asset","descriptionHtml":"Hey, what would you like?","callToAction":"Request Cloud Asset","introHtml":"Request a Container, VM or other service","icon":10525,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10525","groups":[48],"key":""},{"id":"178","name":"Quiz Conversion from Word to Canvas","descriptionHtml":"Please review the information and guidelines on the following web page before submitting a quiz for conversion. <a href=\"https://atus.wwu.edu/learning-systems-ciia/quiz-conversion-word-canvas\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Quiz Conversion from Word into Canvas</a>","callToAction":"Quiz Conversion from Word to Canvas","introHtml":"As a service to faculty during the current COVID-19 health emergency, ATUS and OCE are offering limited assistance with conversion of text-based assessments to online, Canvas-based assessments using the Respondus 4.0 quiz management tool.","icon":10473,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10473","groups":[14],"key":""},{"id":"176","name":"Microsoft Teams Support","descriptionHtml":"We will get back to you as soon as we can. In the meantime, <a href=\"https://wwuhelp.atlassian.net/servicedesk/customer/portal/1/topic/4f24c64f-363c-42c7-8520-cea8963fbdb2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">please browse our helpful online articles about Microsoft Teams. </a>","callToAction":"Microsoft Teams Support","introHtml":"Microsoft Teams Video Conferencing, Group Chat, and Collaboration","icon":10527,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10527","groups":[1,20,14,18,49],"key":""},{"id":"173","name":"Video Conference Support","descriptionHtml":"","callToAction":"Video Conference Support","introHtml":"Schedule support for an upcoming video conference.","icon":10526,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10526","groups":[],"key":""},{"id":"172","name":"Borrow a Laptop","descriptionHtml":"","callToAction":"Borrow a Laptop","introHtml":"Borrow a laptop from ATUS","icon":10470,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10470","groups":[1,36],"key":""},{"id":"137","name":"Bugs & Questions","descriptionHtml":"","callToAction":"Bugs & Questions","introHtml":"Web technology assistance for Western","icon":10476,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[],"key":""},{"id":"138","name":"Request a Site","descriptionHtml":"","callToAction":"Request a Site","introHtml":"Request a new personal, group, or department website","icon":10487,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10487","groups":[],"key":""},{"id":"139","name":"Add Editors to Site","descriptionHtml":"For CampusWeb sites, this is your only way to add or remove editing permissions. | For Drupal and WordPress, the preferred method is to talk to the system owner and they can add you. | For other custom systems, please add a note in the More Information area defining your system and the type of permissions you want.","callToAction":"Add Editors to Site","introHtml":"Add editors to an existing sites","icon":10499,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[],"key":""},{"id":"174","name":"Screencast-O-Matic Support","descriptionHtml":"","callToAction":"Screencast-O-Matic Support","introHtml":"Request assistance for Screencast-O-Matic","icon":10467,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10467","groups":[14,49],"key":""},{"id":"175","name":"Zoom Support","descriptionHtml":"We will get back to you as soon as we can. In the meantime, <a href=\"https://wwuhelp.atlassian.net/servicedesk/customer/portal/1/topic/4f24c64f-363c-42c7-8520-cea8963fbdb2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">please browse our helpful online articles about Video Conferencing. </a>","callToAction":"Zoom Support","introHtml":"Zoom Video Conferencing","icon":10499,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[1,14,49],"key":""},{"id":"177","name":"Borrow Equipment","descriptionHtml":"If you need a laptop, please use our <a href=\"https://wwuhelp.atlassian.net/servicedesk/customer/portal/1/group/1/create/172\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Laptop Request Form</a> instead.","callToAction":"Borrow Equipment","introHtml":"Borrow equipment from ATUS","icon":10496,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10496","groups":[36],"key":""},{"id":"215","name":"Change Call Queue Greeting","descriptionHtml":"","callToAction":"Change Call Queue Greeting","introHtml":"","icon":10466,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[60],"key":""},{"id":"216","name":"Change Call Queue Configuration","descriptionHtml":"","callToAction":"Change Call Queue Configuration","introHtml":"","icon":10466,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[60],"key":""},{"id":"217","name":"Report Teams Voice Technical Issue","descriptionHtml":"","callToAction":"Report Teams Voice Technical Issue","introHtml":"","icon":10476,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[60],"key":""},{"id":"218","name":"Schedule a Webinar","descriptionHtml":"","callToAction":"Schedule a Webinar","introHtml":"Any WWU faculty, staff, or student can host online meetings for up to 300 attendees using Teams or Zoom. If you need support for more than 300 attendees, use this form to request a Webinar event.","icon":10480,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10480","groups":[49],"key":""},{"id":"219","name":"Report a Data Security Breach","descriptionHtml":"","callToAction":"Report a Data Security Breach","introHtml":"","icon":10508,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[17],"key":""},{"id":"126","name":"Report a problem with a lab or classroom computer","descriptionHtml":"If you need immediate assistance while teaching a class, please call 360-650-3300.","callToAction":"Report a problem with a lab or classroom computer","introHtml":"Report a problem with a lab or classroom computer, including audio/video issues.","icon":10467,"iconUrl":"https://wwuhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10467","groups":[36],"key":""},{"id":"235","name":"Request a Teams Voice phone number for a new employee","descriptionHtml":"BEFORE YOU CONTINUE: The employee must have computer accounts prior to submitting this request for telephone service. 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