Jira Service Management

{"xsrfToken":"0d45b506-1e59-4d72-aaa8-e80e2b814f3c_bb509915628bcfeb8900db3d742d4cb347da489e_lout","branding":{"id":"1","key":"hd","name":"Help Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#6fa6c9","headerLinkHoverBGColor":"#6fa6c9","headerBadgeColor":"#6fa6c9"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e4a8d578-41c9-455a-bdd5-3f00ddb82763/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWUzMTkwNi02YmE3LTQ4NjMtOTkwNS1iZWYxMTc5MTkzNmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU0YThkNTc4LTQxYzktNDU1YS1iZGQ1LTNmMDBkZGI4Mjc2MyI6WyJyZWFkIl19LCJleHAiOjE2Nzk1OTMxNTgsIm5iZiI6MTY3OTU5MjU1OH0.BHRljMEHjOcCS9uyTFYZ0xM3RRvlcZidG1p6RlQt6As&client=49e31906-6ba7-4863-9905-bef11791936d&mode=fit","logoId":"e4a8d578-41c9-455a-bdd5-3f00ddb82763","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/028a81d3-0e5a-44ae-afa9-df71a78951c3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWUzMTkwNi02YmE3LTQ4NjMtOTkwNS1iZWYxMTc5MTkzNmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAyOGE4MWQzLTBlNWEtNDRhZS1hZmE5LWRmNzFhNzg5NTFjMyI6WyJyZWFkIl19LCJleHAiOjE2Nzk1OTMxNTgsIm5iZiI6MTY3OTU5MjU1OH0.uxPXSSZp4rn_hZjdrifyhO5mQ_1IMkef82EA0Q5G-sw&client=49e31906-6ba7-4863-9905-bef11791936d&height=300&mode=fit","bannerMediaApiFileId":"028a81d3-0e5a-44ae-afa9-df71a78951c3","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"hd","projectId":10000,"serviceDeskId":1,"name":"Help Desk","description":"Welcome to the ATUS Help Desk Service Portal.\nPlease sign-in by clicking the Log in link and signing in with your Western email account.\nNOTE: Western Employees will need to use their userID@wwu.edu and not their first.last@wwu.edu address.\nIf you are unable to access your Western account enter an email address you can access in the Email confirmation to field when creating a ticket.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"214","name":"Add or Remove People from a Call Queue","descriptionHtml":"","callToAction":"Add or Remove People from a Call Queue","introHtml":"","icon":10466,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[60,1],"key":""},{"id":"56","name":"Admin Apps ","descriptionHtml":"","callToAction":"Admin Apps ","introHtml":"Staff use only template to log admin app support.","icon":10475,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[22],"key":""},{"id":"172","name":"Borrow a Laptop","descriptionHtml":"","callToAction":"Borrow a Laptop","introHtml":"Borrow a laptop from ATUS","icon":10470,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[36,1],"key":""},{"id":"177","name":"Borrow Equipment","descriptionHtml":"If you need a laptop, please use our <a href=\"https://wwuhelp.atlassian.net/servicedesk/customer/portal/1/group/1/create/172\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Laptop Request Form</a> instead.","callToAction":"Borrow Equipment","introHtml":"Borrow equipment from ATUS","icon":10496,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[36],"key":""},{"id":"237","name":"Cancel Teams Voice for an Employee, or Update Budget Codes","descriptionHtml":"","callToAction":"Cancel Teams Voice for an Employee, or Update Budget Codes","introHtml":"Use this form to cancel Teams Voice for an employee, or to update the budget code for voice billing.","icon":10466,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[60],"key":""},{"id":"216","name":"Change Call Queue Configuration","descriptionHtml":"","callToAction":"Change Call Queue Configuration","introHtml":"","icon":10466,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[60],"key":""},{"id":"215","name":"Change Call Queue Greeting","descriptionHtml":"","callToAction":"Change Call Queue Greeting","introHtml":"","icon":10466,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[60],"key":""},{"id":"127","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"System changes, maintenance, or upgrades","icon":10472,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[48,22],"key":""},{"id":"236","name":"Change the office phone number listed for me","descriptionHtml":"","callToAction":"Change the office phone number listed for me","introHtml":"","icon":10466,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[60],"key":""},{"id":"168","name":"Compromised Account","descriptionHtml":"","callToAction":"Compromised Account","introHtml":"Staff use only - report a compromised account.","icon":10508,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[22],"key":""},{"id":"241","name":"EAS Service Request","descriptionHtml":"","callToAction":"EAS Service Request","introHtml":"","icon":10566,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[22],"key":""},{"id":"246","name":"EIS Service Request","descriptionHtml":"Please fill out the below fields to create a service ticket for EAS.","callToAction":"EIS Service Request","introHtml":"Networking, Cloud & Identity Services","icon":10503,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[48],"key":""},{"id":"169","name":"Email Alternate Contact Address","descriptionHtml":"Enter the alternate email address into the Reporter field.","callToAction":"Email Alternate Contact Address","introHtml":"Create a new linked issue that will generate a customer portal account for an email address not already in Jira.","icon":10492,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[22],"key":""},{"id":"54","name":"General Information Provided - Staff Use Only","descriptionHtml":"This is a staff use only template for the purpose of logging requests for general information. Please select the reporter and component. ","callToAction":"General Information Provided - Staff Use Only","introHtml":"Staff use only template to log general information inquiries.","icon":10458,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[22],"key":""},{"id":"72","name":"Get connected to a printer","descriptionHtml":"","callToAction":"Get connected to a printer","introHtml":"For university owned printers","icon":10522,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[16],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"If you are not signed in, please enter your username@wwu.edu in the field labeled \"Email confirmation to.\" If you are not able to access your WWU email, use an external email address.","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10491,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[1],"key":""},{"id":"128","name":"Lab Computer is Off","descriptionHtml":"","callToAction":"Lab Computer is Off","introHtml":"Computers that are unplugged, powered off, or need a restart.","icon":10458,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[22],"key":""},{"id":"176","name":"Microsoft Teams Support","descriptionHtml":"We will get back to you as soon as we can. In the meantime, <a href=\"https://wwuhelp.atlassian.net/servicedesk/customer/portal/1/topic/4f24c64f-363c-42c7-8520-cea8963fbdb2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">please browse our helpful online articles about Microsoft Teams. </a>","callToAction":"Microsoft Teams Support","introHtml":"Microsoft Teams Video Conferencing, Group Chat, and Collaboration","icon":10527,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[18,14,20,49,1],"key":""},{"id":"61","name":"New Task for Staff Use Only","descriptionHtml":"This is a staff use only template for creating a new task or idea. ","callToAction":"New Task for Staff Use Only","introHtml":"This creates a task that is not associated with a customer request.This could be for anything we need to get done, or even a new idea that you want to implement.","icon":10498,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[22],"key":""},{"id":"62","name":"New Ticket","descriptionHtml":"This is a standard new ticket form for IT staff use. Customers who are not IT staff should use the <a href=\"https://wwuhelp.atlassian.net/servicedesk/customer/portal/1/create/1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Get IT Help</a> form instead.","callToAction":"New Ticket","introHtml":"New Ticket form for IT staff use only","icon":10511,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[22],"key":""},{"id":"71","name":"QuickTicket for Staff Use Only","descriptionHtml":"This is a staff use only template for the purpose of logging support already provided. Please select the reporter and component. ","callToAction":"QuickTicket for Staff Use Only","introHtml":"Quickly enter a resolved ticket to log support already provided","icon":10489,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[22],"key":""},{"id":"178","name":"Quiz Conversion from Word to Canvas","descriptionHtml":"Please review the information and guidelines on the following web page before submitting a quiz for conversion. <a href=\"https://atus.wwu.edu/learning-systems-ciia/quiz-conversion-word-canvas\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Quiz Conversion from Word into Canvas</a>","callToAction":"Quiz Conversion from Word to Canvas","introHtml":"As a service to faculty during the current COVID-19 health emergency, ATUS and OCE are offering limited assistance with conversion of text-based assessments to online, Canvas-based assessments using the Respondus 4.0 quiz management tool.","icon":10473,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[14],"key":""},{"id":"219","name":"Report a Data Security Breach","descriptionHtml":"","callToAction":"Report a Data Security Breach","introHtml":"","icon":10508,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[17],"key":""},{"id":"49","name":"Report a Phishing Scam","descriptionHtml":"","callToAction":"Report a Phishing Scam","introHtml":"Report a suspicious email message you received.","icon":10508,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[13,17],"key":""},{"id":"46","name":"Report a Printer Jam","descriptionHtml":"Thank you for reporting the paper jam. We will look into it as soon as possible!","callToAction":"Report a Printer Jam","introHtml":"","icon":10522,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[16,36],"key":""},{"id":"47","name":"Report a Printer Problem","descriptionHtml":"","callToAction":"Report a Printer Problem","introHtml":"","icon":10522,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[16,36],"key":""},{"id":"124","name":"Report a problem with a computer, display, or peripheral","descriptionHtml":"Please describe the problem, and also provide the device's building and room number.","callToAction":"Report a problem with a computer, display, or peripheral","introHtml":"This request is for university-owned computers and peripherals.","icon":10458,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[19],"key":""},{"id":"126","name":"Report a problem with a lab or classroom computer","descriptionHtml":"If you need immediate assistance while teaching a class, please call 360-650-3300.","callToAction":"Report a problem with a lab or classroom computer","introHtml":"Report a problem with a lab or classroom computer, including audio/video issues.","icon":10467,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[36],"key":""},{"id":"125","name":"Report a system problem","descriptionHtml":"If a system or service is not working properly we will make it our highest priority.","callToAction":"Report a system problem","introHtml":"Report a system that is unavailable or is not functioning properly","icon":10508,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[18],"key":""},{"id":"50","name":"Report Malware or a Virus","descriptionHtml":"If you think your computer may have a virus, please shut it down and contact us via telephone or from another computer.","callToAction":"Report Malware or a Virus","introHtml":"","icon":10476,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[19,17],"key":""},{"id":"217","name":"Report Teams Voice Technical Issue","descriptionHtml":"If prompted: Enter your email address on the form as your username@wwu.edu (Not FirstName.LastName@wwu.edu)","callToAction":"Report Teams Voice Technical Issue","introHtml":"","icon":10476,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[60],"key":""},{"id":"43","name":"Request a new shared mailbox","descriptionHtml":"","callToAction":"Request a new shared mailbox","introHtml":"Request a new shared mailbox with a unique email address for your department or workgroup","icon":10492,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[13,1],"key":""},{"id":"55","name":"Request a Restricted Network Folder","descriptionHtml":"This form is for requesting new restricted folders. These are typically folders found under P:\\DepartmentName\\Restricted\\FolderName\\","callToAction":"Request a Restricted Network Folder","introHtml":"Request a secure restricted folder on the P: Drive","icon":10506,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[18],"key":""},{"id":"235","name":"Request a Teams Voice phone number for a new employee","descriptionHtml":"BEFORE YOU CONTINUE: The employee must have computer accounts prior to submitting this request for telephone service. Please remember to provide the full name and W number of the employee, the department name, and list any call queues they need to answer.","callToAction":"Request a Teams Voice phone number for a new employee","introHtml":"","icon":10466,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[60],"key":""},{"id":"171","name":"Request a Video Conference Moderator","descriptionHtml":"","callToAction":"Request a Video Conference Moderator","introHtml":"Schedule a Video Conferencing Assistant for your online meeting.","icon":10499,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[14,49,1],"key":""},{"id":"60","name":"Request Access to a Network Folder","descriptionHtml":"Please provide the folder path and the name of the individual who needs access.","callToAction":"Request Access to a Network Folder","introHtml":"Request access to a network folder (i.e., P: Drive) for yourself or for an employee","icon":10478,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[18,1,3],"key":""},{"id":"59","name":"Request access to a shared mailbox","descriptionHtml":"","callToAction":"Request access to a shared mailbox","introHtml":"Request access to a shared mailbox used by a department or workgroup","icon":10492,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[13,1],"key":""},{"id":"3","name":"Request guest accounts for WiFi and campus computers","descriptionHtml":"Guest accounts allow a visitor to sign into a university owned computer in a computer lab, classroom, or office. If they only need WiFi access, visitors can connect their devices to <a href=\"https://atus.wwu.edu/kb/wwu-public-wifi-network\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">WWUwireless-Guest</a>","callToAction":"Request guest accounts for WiFi and campus computers","introHtml":"Raise a request to ask for temporary guest computer accounts.","icon":10474,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[21,1,3],"key":""},{"id":"48","name":"Request Paper or Toner","descriptionHtml":"ATUS provides paper and toner to a limited number of sites (mostly general computing labs). Departments order paper and toner for their own printers.","callToAction":"Request Paper or Toner","introHtml":"For printers in ATUS Computer Labs","icon":10522,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[16,36],"key":""},{"id":"4","name":"Request VPN Access","descriptionHtml":"This form is for requesting access to campus resources remotely. If you are unsure if you need access to the VPN please review the <a href=\"https://atus.wwu.edu/kb/do-you-need-vpn\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Do you need a VPN?</a> knowledgebase article.","callToAction":"Request VPN Access","introHtml":"Access secure WWU resources remotely, or from campus WiFi","icon":10506,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[21,18,1,3],"key":""},{"id":"218","name":"Schedule a Webinar","descriptionHtml":"","callToAction":"Schedule a Webinar","introHtml":"Any WWU faculty, staff, or student can host online meetings for up to 300 attendees using Teams or Zoom. If you need support for more than 300 attendees, use this form to request a Webinar event.","icon":10480,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[49],"key":""},{"id":"174","name":"Screencast-O-Matic Support","descriptionHtml":"","callToAction":"Screencast-O-Matic Support","introHtml":"Request assistance for Screencast-O-Matic","icon":10467,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[14,49],"key":""},{"id":"245","name":"Software Request","descriptionHtml":"If you do not see the software you would like to use on our Available Software List, please fill out the Software Request form below.","callToAction":"Software Request","introHtml":"New software rquest","icon":10541,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[22],"key":""},{"id":"58","name":"Staff Use Only: Password Assistance","descriptionHtml":"","callToAction":"Staff Use Only: Password Assistance","introHtml":"Staff use only template for providing assistance with a password or login issue.","icon":10505,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[22],"key":""},{"id":"53","name":"Staff Use Only: Provided assistance to alum or former employee","descriptionHtml":"This is a staff use only template for the purpose of logging assistance for alumni or former employees. If you are an alumni or former employee, please use the \"Get Help\" request. ","callToAction":"Staff Use Only: Provided assistance to alum or former employee","introHtml":"Staff use only template for providing assistance (e.g., PIN reset) to alumni and former employees.","icon":10508,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[22],"key":""},{"id":"44","name":"Update an Email Distribution List","descriptionHtml":"","callToAction":"Update an Email Distribution List","introHtml":"Request changes to an email distribution list.","icon":10492,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[13],"key":""},{"id":"244","name":"Update MFA Authentication Methods","descriptionHtml":"If you still have access to your account, you may review our MFA documentation on how to add a method yourself. <a href=\"https://atus.wwu.edu/kb/multifactor-authentication-mfa-wwu-universal-accounts\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://atus.wwu.edu/kb/multifactor-authentication-mfa-wwu-universal-accounts</a>\nIf you do not have access to your account, please fill out the following form and our team will assist in getting you back into your account. Please provide us your W#, the method you wish to update (new phone number if applicable), and a method to reach back out to you to verify your identity.","callToAction":"Update MFA Authentication Methods","introHtml":"Update or change authentication methods request for MFA.","icon":10566,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[3],"key":""},{"id":"175","name":"Zoom Support","descriptionHtml":"We will get back to you as soon as we can. In the meantime, <a href=\"https://wwuhelp.atlassian.net/servicedesk/customer/portal/1/topic/4f24c64f-363c-42c7-8520-cea8963fbdb2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">please browse our helpful online articles about Video Conferencing. </a>","callToAction":"Zoom Support","introHtml":"Zoom Video Conferencing","icon":10499,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[14,49,1],"key":""},{"id":"139","name":"Add Editors to Site","descriptionHtml":"For CampusWeb sites, this is your only way to add or remove editing permissions. | For Drupal and WordPress, the preferred method is to talk to the system owner and they can add you. | For other custom systems, please add a note in the More Information area defining your system and the type of permissions you want.","callToAction":"Add Editors to Site","introHtml":"Add editors to an existing sites","icon":10499,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"137","name":"Bugs & Questions","descriptionHtml":"","callToAction":"Bugs & Questions","introHtml":"Web technology assistance for Western","icon":10476,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"8","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"If you are having computer problems, let us know here.","icon":10470,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"41","name":"General Information Request","descriptionHtml":"Please select the component (Service Category) and assign to yourself.","callToAction":"General Information Request","introHtml":"Use this like a quick-ticket template whenever you answer a question for a customer. Please select the appropriate component (service category).","icon":10491,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"13","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? Let us know.","icon":10471,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10499,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10494,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[],"key":""},{"id":"138","name":"Request a Site","descriptionHtml":"","callToAction":"Request a Site","introHtml":"Request a new personal, group, or department website","icon":10487,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10504,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"11","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10475,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[],"key":""},{"id":"10","name":"Request new software LEGACY","descriptionHtml":"","callToAction":"Request new software LEGACY","introHtml":"If you need a software license, raise a request here.","icon":10479,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[],"key":""},{"id":"9","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"Request a redirect of our phone systems for a specific date and time.","icon":10477,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[],"key":""},{"id":"16","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"For example, upgrade Jira.","icon":10503,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"15","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"For example, upgrade the VPN server.","icon":10510,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"173","name":"Video Conference Support","descriptionHtml":"","callToAction":"Video Conference Support","introHtml":"Schedule support for an upcoming video conference.","icon":10526,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"52","name":"WiFi Configuration Template for Staff Use Only","descriptionHtml":"This QuickTicket Template is for staff use only. It is not a customer request.","callToAction":"WiFi Configuration Template for Staff Use Only","introHtml":"Staff template for the purpose of logging wireless configurations","icon":10508,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Request Forms"},{"id":3,"name":"Accounts, Passwords, & Access Forms"},{"id":36,"name":"Classroom & Lab Technology Forms"},{"id":13,"name":"Communication, Email, & Calendars Forms"},{"id":16,"name":"Print, Scan, & Copy Forms"},{"id":17,"name":"Security Forms"},{"id":19,"name":"Servicing Your Computer Forms"},{"id":20,"name":"Software & Productivity Tools Forms"},{"id":14,"name":"Teaching, Training, and Learning Forms"},{"id":60,"name":"Teams Voice Forms"},{"id":18,"name":"University Tools & Systems Forms"},{"id":49,"name":"Video Conferencing & Online Meetings"},{"id":21,"name":"Wireless & Networking Forms"},{"id":48,"name":"EIS Service Forms"},{"id":22,"name":"IT Staff Use Only Forms"}],"orderMapping":{"60":[237,236,235,214,215,216,217],"22":[241,62,71,127,168,128,56,54,53,58,169,61,245],"48":[246,127],"1":[1,214,171,4,43,59,60,3,172,175,176],"20":[176],"14":[178,175,174,171,176],"17":[49,50,219],"16":[46,47,48,72],"19":[124,50],"36":[126,46,47,48,172,177],"13":[59,43,44,49],"18":[55,60,4,125,176],"21":[4,3],"49":[218,171,174,175,176],"3":[244,60,4,3]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b90f51ec-4c84-329f-b77b-2c476a543f4a","appLinkName":"System Confluence","appLinkUrl":"https://wwuhelp.atlassian.net/wiki","spaceKey":"HD","spaceName":"Help Desk","spaceUrl":"https://wwuhelp.atlassian.net/wiki/spaces/HD","isServer":false},"labels":[],"projectKey":"HD","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":177,"projectId":10000,"form":{"name":"Borrow Equipment","descriptionHtml":"If you need a laptop, please use our <a href=\"https://wwuhelp.atlassian.net/servicedesk/customer/portal/1/group/1/create/172\" class=\"external-link\" rel=\"nofollow noreferrer\">Laptop Request Form</a> instead.","callToAction":"Borrow Equipment","intro":"Borrow equipment from ATUS","instructions":"If you need a laptop, please use our <a href=\"https://wwuhelp.atlassian.net/servicedesk/customer/portal/1/group/1/create/172\" class=\"external-link\" rel=\"nofollow noreferrer\">Laptop Request Form</a> instead.","icon":10496,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10115","fieldConfigId":"10226","label":"Name","description":"Enter your name.","descriptionHtml":"Enter your name.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10041"],"values":[{"value":"10331","label":"1Password","selected":false,"children":[]},{"value":"10052","label":"Access Management","selected":false,"children":[]},{"value":"10000","label":"Active Directory","selected":false,"children":[]},{"value":"10294","label":"AD Identity Services","selected":false,"children":[]},{"value":"10134","label":"Adobe Acrobat","selected":false,"children":[]},{"value":"10207","label":"Adobe Creative Cloud","selected":false,"children":[]},{"value":"10169","label":"AiM / ReADY","selected":false,"children":[]},{"value":"10070","label":"Alumni & Former Employee Access","selected":false,"children":[]},{"value":"10061","label":"Android","selected":false,"children":[]},{"value":"10300","label":"Apache Web Server","selected":false,"children":[]},{"value":"10019","label":"Apple Computer","selected":false,"children":[]},{"value":"10199","label":"Argos","selected":false,"children":[]},{"value":"10261","label":"AudioCodes Analog Gateway","selected":false,"children":[]},{"value":"10259","label":"AudioCodes Phone","selected":false,"children":[]},{"value":"10260","label":"AudioCodes SIP Gateway","selected":false,"children":[]},{"value":"10321","label":"Authentication Methods","selected":false,"children":[]},{"value":"10254","label":"Azure","selected":false,"children":[]},{"value":"10296","label":"Azure AD Connect","selected":false,"children":[]},{"value":"10307","label":"Azure Stack HCI","selected":false,"children":[]},{"value":"10293","label":"Azure Stack Hub","selected":false,"children":[]},{"value":"10311","label":"Backup & Restore","selected":false,"children":[]},{"value":"10017","label":"Banner","selected":false,"children":[]},{"value":"10143","label":"BI Query","selected":false,"children":[]},{"value":"10203","label":"Bluebeam","selected":false,"children":[]},{"value":"10150","label":"BOSS (Parking Rates)","selected":false,"children":[]},{"value":"10147","label":"CashNet","selected":false,"children":[]},{"value":"10289","label":"Ceph Cluster","selected":false,"children":[]},{"value":"10287","label":"Certificate Services","selected":false,"children":[]},{"value":"10211","label":"Chromebook and ChromeOS","selected":false,"children":[]},{"value":"10178","label":"Classroom AV Control System","selected":false,"children":[]},{"value":"10170","label":"Classroom Computer","selected":false,"children":[]},{"value":"10171","label":"Classroom Document Camera","selected":false,"children":[]},{"value":"10173","label":"Classroom DVD or Blu-ray Player","selected":false,"children":[]},{"value":"10172","label":"Classroom Laptop Connection","selected":false,"children":[]},{"value":"10174","label":"Classroom Microphone","selected":false,"children":[]},{"value":"10054","label":"Classroom Multimedia","selected":false,"children":[]},{"value":"10175","label":"Classroom Projector or Display","selected":false,"children":[]},{"value":"10073","label":"Collaboration Tools","selected":false,"children":[]},{"value":"10180","label":"Comcast IPTV","selected":false,"children":[]},{"value":"10310","label":"Communication","selected":false,"children":[]},{"value":"10167","label":"Compromised Account","selected":false,"children":[]},{"value":"10168","label":"Compromised Device","selected":false,"children":[]},{"value":"10138","label":"Computer / Equipment Move","selected":false,"children":[]},{"value":"10053","label":"Computer Labs","selected":false,"children":[]},{"value":"10200","label":"Computer Peripheral","selected":false,"children":[]},{"value":"10209","label":"Configuration Manager","selected":false,"children":[]},{"value":"10080","label":"Consulting for Academic Technology","selected":false,"children":[]},{"value":"10253","label":"Containers","selected":false,"children":[]},{"value":"10316","label":"Content Search","selected":false,"children":[]},{"value":"10064","label":"Copiers","selected":false,"children":[]},{"value":"10148","label":"CRC","selected":false,"children":[]},{"value":"10158","label":"Crossmatch","selected":false,"children":[]},{"value":"10301","label":"CVE Remediation","selected":false,"children":[]},{"value":"10285","label":"Dashboard","selected":false,"children":[]},{"value":"10315","label":"Datacenter Equipment Installation","selected":false,"children":[]},{"value":"10258","label":"DegreeWorks","selected":false,"children":[]},{"value":"10181","label":"Departmental Audiovisual System","selected":false,"children":[]},{"value":"10213","label":"DNS","selected":false,"children":[]},{"value":"10088","label":"Eduroam","selected":false,"children":[]},{"value":"10005","label":"Email & Calendars","selected":false,"children":[]},{"value":"10290","label":"EMS (Event Management System)","selected":false,"children":[]},{"value":"10177","label":"Equipment Delivery Request","selected":false,"children":[]},{"value":"10041","label":"Equipment Loan","selected":false,"children":[]},{"value":"10057","label":"Esign Forms","selected":false,"children":[]},{"value":"10131","label":"Fax","selected":false,"children":[]},{"value":"10309","label":"File & Storage Services","selected":false,"children":[]},{"value":"10286","label":"FlipGrid","selected":false,"children":[]},{"value":"10078","label":"Google Workspace","selected":false,"children":[]},{"value":"10160","label":"Guest Accounts","selected":false,"children":[]},{"value":"10059","label":"Imaging & Deployment","selected":false,"children":[]},{"value":"10280","label":"Infrastructure Provisioning","selected":false,"children":[]},{"value":"10151","label":"Intellicheck","selected":false,"children":[]},{"value":"10302","label":"Intune","selected":false,"children":[]},{"value":"10060","label":"iOS","selected":false,"children":[]},{"value":"10282","label":"IoT","selected":false,"children":[]},{"value":"10058","label":"IT Accessibility","selected":false,"children":[]},{"value":"10324","label":"Jamf","selected":false,"children":[]},{"value":"10009","label":"Jira","selected":false,"children":[]},{"value":"10313","label":"Job Submission","selected":false,"children":[]},{"value":"10248","label":"Junk (Spam)","selected":false,"children":[]},{"value":"10291","label":"LabStats","selected":false,"children":[]},{"value":"10295","label":"LDAP","selected":false,"children":[]},{"value":"10141","label":"Lecture Capture","selected":false,"children":[]},{"value":"10076","label":"Linux & Unix","selected":false,"children":[]},{"value":"10252","label":"Linux Server","selected":false,"children":[]},{"value":"10256","label":"ListSrv","selected":false,"children":[]},{"value":"10016","label":"LMS (Canvas)","selected":false,"children":[]},{"value":"10155","label":"Longarm","selected":false,"children":[]},{"value":"10292","label":"MABEL","selected":false,"children":[]},{"value":"10062","label":"MacOS (OSX)","selected":false,"children":[]},{"value":"10297","label":"MFA","selected":false,"children":[]},{"value":"10298","label":"Microsoft 365 Licensing (Office 365)","selected":false,"children":[]},{"value":"10205","label":"Microsoft Teams","selected":false,"children":[]},{"value":"10139","label":"Millennium FAST","selected":false,"children":[]},{"value":"10020","label":"Mobile Devices","selected":false,"children":[]},{"value":"10263","label":"MSSQL","selected":false,"children":[]},{"value":"10135","label":"myWestern","selected":false,"children":[]},{"value":"10048","label":"Network Drives","selected":false,"children":[]},{"value":"10066","label":"Network Printing","selected":false,"children":[]},{"value":"10056","label":"NolijWeb","selected":false,"children":[]},{"value":"10251","label":"Nutanix","selected":false,"children":[]},{"value":"10156","label":"ODBC Database Connections","selected":false,"children":[]},{"value":"10044","label":"Office 365","selected":false,"children":[]},{"value":"10319","label":"Office 365 Groups","selected":false,"children":[]},{"value":"10281","label":"OnBase","selected":false,"children":[]},{"value":"10325","label":"OneDrive","selected":false,"children":[]},{"value":"10257","label":"Oracle","selected":false,"children":[]},{"value":"10132","label":"Other","selected":false,"children":[]},{"value":"10182","label":"PageUp","selected":false,"children":[]},{"value":"10284","label":"Panopto","selected":false,"children":[]},{"value":"10072","label":"Password or Login Assistance","selected":false,"children":[]},{"value":"10212","label":"Patch Management","selected":false,"children":[]},{"value":"10157","label":"Pay Station","selected":false,"children":[]},{"value":"10304","label":"Pcounter","selected":false,"children":[]},{"value":"10312","label":"Phishing","selected":false,"children":[]},{"value":"10071","label":"PIN Reset","selected":false,"children":[]},{"value":"10306","label":"Policy or Procedure","selected":false,"children":[]},{"value":"10210","label":"Power Automate","selected":false,"children":[]},{"value":"10317","label":"Power BI","selected":false,"children":[]},{"value":"10318","label":"Power Platform","selected":false,"children":[]},{"value":"10067","label":"Printer Repair","selected":false,"children":[]},{"value":"10068","label":"Printer Supplies","selected":false,"children":[]},{"value":"10012","label":"Printers","selected":false,"children":[]},{"value":"10077","label":"Project Management Tools","selected":false,"children":[]},{"value":"10314","label":"Provisioning - Accounts","selected":false,"children":[]},{"value":"10283","label":"PRR - Discovery Search","selected":false,"children":[]},{"value":"10255","label":"Puppet","selected":false,"children":[]},{"value":"10323","label":"Qualtrics","selected":false,"children":[]},{"value":"10204","label":"Remote Desktop","selected":false,"children":[]},{"value":"10326","label":"Res Hall AV","selected":false,"children":[]},{"value":"10327","label":"Res Hall Computers","selected":false,"children":[]},{"value":"10328","label":"Res Hall Labs","selected":false,"children":[]},{"value":"10299","label":"SafeLinks","selected":false,"children":[]},{"value":"10069","label":"Scanning","selected":false,"children":[]},{"value":"10206","label":"Screencast-O-Matic","selected":false,"children":[]},{"value":"10154","label":"SECTOR","selected":false,"children":[]},{"value":"10042","label":"Security","selected":false,"children":[]},{"value":"10159","label":"Server License","selected":false,"children":[]},{"value":"10046","label":"SharePoint","selected":false,"children":[]},{"value":"10047","label":"Skype for Business","selected":false,"children":[]},{"value":"10133","label":"Slack","selected":false,"children":[]},{"value":"10201","label":"Socrative","selected":false,"children":[]},{"value":"10262","label":"Software License","selected":false,"children":[]},{"value":"10288","label":"Software Management","selected":false,"children":[]},{"value":"10140","label":"Software Purchasing and Distribution","selected":false,"children":[]},{"value":"10322","label":"Software Support","selected":false,"children":[]},{"value":"10202","label":"Splunk","selected":false,"children":[]},{"value":"10246","label":"SPSS","selected":false,"children":[]},{"value":"10303","label":"SQL Server","selected":false,"children":[]},{"value":"10142","label":"SSH","selected":false,"children":[]},{"value":"10152","label":"Stancil","selected":false,"children":[]},{"value":"10065","label":"Student Printing","selected":false,"children":[]},{"value":"10079","label":"Surveys","selected":false,"children":[]},{"value":"10149","label":"T2 (Parking Software)","selected":false,"children":[]},{"value":"10055","label":"Targeted Messaging","selected":false,"children":[]},{"value":"10087","label":"Telecommunications","selected":false,"children":[]},{"value":"10305","label":"Titanium","selected":false,"children":[]},{"value":"10081","label":"Training","selected":false,"children":[]},{"value":"10330","label":"Transfer","selected":false,"children":[]},{"value":"10001","label":"Universal Account","selected":false,"children":[]},{"value":"10153","label":"Versaterm","selected":false,"children":[]},{"value":"10082","label":"Video","selected":false,"children":[]},{"value":"10176","label":"Video Conference Support","selected":false,"children":[]},{"value":"10074","label":"Video Conferencing","selected":false,"children":[]},{"value":"10250","label":"VMWare","selected":false,"children":[]},{"value":"10014","label":"VPN Server","selected":false,"children":[]},{"value":"10136","label":"Web Browser","selected":false,"children":[]},{"value":"10075","label":"Web Forms","selected":false,"children":[]},{"value":"10013","label":"Web Services","selected":false,"children":[]},{"value":"10083","label":"Web4U","selected":false,"children":[]},{"value":"10063","label":"Windows","selected":false,"children":[]},{"value":"10018","label":"Windows Computer","selected":false,"children":[]},{"value":"10249","label":"Windows Server","selected":false,"children":[]},{"value":"10010","label":"Wireless & Networking","selected":false,"children":[]},{"value":"10208","label":"Zoom","selected":false,"children":[]}]},{"fieldType":"text","fieldId":"customfield_10116","fieldConfigId":"10227","label":"W Number","description":"Enter your W Number.","descriptionHtml":"Enter your W Number.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10061","fieldConfigId":"10163","label":"Assigned To Group","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10175"],"values":[{"value":"10236","label":"CASTech","selected":false,"children":[]},{"value":"10109","label":"Desktop Support","selected":false,"children":[]},{"value":"10364","label":"EAS","selected":false,"children":[]},{"value":"10112","label":"EIS","selected":false,"children":[]},{"value":"10242","label":"FM","selected":false,"children":[]},{"value":"10110","label":"Help Desk","selected":true,"children":[]},{"value":"10111","label":"Help Desk T2","selected":false,"children":[]},{"value":"10244","label":"InfoSec","selected":false,"children":[]},{"value":"10175","label":"Lab & Classroom","selected":false,"children":[]},{"value":"10113","label":"Learning Systems","selected":false,"children":[]},{"value":"10383","label":"Software Services","selected":false,"children":[]},{"value":"10371","label":"Teams Voice","selected":false,"children":[]},{"value":"10358","label":"Video Conferencing","selected":false,"children":[]},{"value":"10174","label":"VU IT","selected":false,"children":[]},{"value":"10384","label":"OnBase","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"radio","fieldId":"customfield_10119","fieldConfigId":"10230","label":"Role","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10353","label":"Student","selected":false,"children":[]},{"value":"10354","label":"Faculty","selected":false,"children":[]},{"value":"10355","label":"Staff","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","fieldId":"customfield_10118","fieldConfigId":"10229","label":"Telephone Number","description":"Enter a phone number that we can call.","descriptionHtml":"Enter a phone number that we can call.","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"customfield_10117","fieldConfigId":"10228","label":"Address","description":"Enter your current address.","descriptionHtml":"Enter your current address.","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"What kind of equipment do you need?","descriptionHtml":"What kind of equipment do you need?","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"Provide more details about what equipment you need, and how long you will need it.","descriptionHtml":"Provide more details about what equipment you need, and how long you will need it.","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"date","fieldId":"customfield_10120","fieldConfigId":"10231","label":"Preferred Date","description":"When do you need the equipment?","descriptionHtml":"When do you need the equipment?","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/177","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/177","calendarParams":{"firstDay":0,"date":"2023-03-23T10:29:18-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b90f51ec-4c84-329f-b77b-2c476a543f4a","appLinkName":"System Confluence","appLinkUrl":"https://wwuhelp.atlassian.net/wiki","spaceKey":"HD","spaceName":"Help Desk","spaceUrl":"https://wwuhelp.atlassian.net/wiki/spaces/HD","isServer":false},"labels":[],"projectKey":"HD","serviceDeskId":1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWUzMTkwNi02YmE3LTQ4NjMtOTkwNS1iZWYxMTc5MTkzNmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2Nzk1OTM3NTgsIm5iZiI6MTY3OTU5MjU1OH0.JOg9msfvqhmSvGtoQZn13Ma-RyQk4xz8zX1od61Dq7o","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"49e31906-6ba7-4863-9905-bef11791936d","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}