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1. Create a Ticket

   • Open a new ticket in your project management system (e.g., Jira).

   • Provide a clear title and description for the article.

   • Attach any initial drafts or notes related to the article.

2. Draft the Article

   • Recommended: Draft the article directly in Confluence.

   • *Alternatively, you can draft the article in Word.

3. Assign to Manager for Approval

   • Once the draft is complete, attach the document to the ticket or link to the Confluence draft page.

   • Assign the ticket to your manager for review and approval.

4. Peer Review (Recommended)

   • Before submitting the draft for manager approval, seek peer review to ensure accuracy and clarity.

   • Make any necessary revisions based on feedback.

5. Submit for Manager Approval

   • Ensure the article follows the guidelines:

     • Use bullet points for non-sequenced lists.

     • Use numeric lists for step-by-step instructions.

     • Ensure the article is easy to read and follows the recommended format.

   • Confirm that the article uses the provided template if recommended.

   • Comment on the Confluence page to request submission.

6. Manager Approval

   • Wait for the manager to review and approve the article.

   • If revisions are needed, make the necessary changes and resubmit for approval.

7. Publish the Article

   • Once approved, publish the article in Confluence.

   • Close the ticket under your name to indicate completion.

8. * Documentation Management (If Drafted in Word)

   • In Progress: Store drafts and work-in-progress documents in In Progress.

   • Ready for Review: Store documents awaiting review in Ready for Review.

   • Ready for Confluence: Store approved documents ready for Confluence publication in Ready for Confluence.

9. Additional Tips

   • Always use the recommended Confluence template when creating new articles.

   • Ensure clarity and conciseness in your writing to improve readability.

   • Follow any specific formatting or style guidelines provided.

Templates