...
This document provides a structured guide for completing system refreshes, ensuring data integrity, application consistency, and a smooth transition for users. The process is divided into three main sections: Pre-System Refresh, Image and Setup, and User Consultation and Confirmation. If the older system is being retired, it will follow the Surplus process.
...
Pre-System Refresh Process
Initial Communication with User
...
Reimage the device according to the standard imaging process for the relevant operating system:
Windows
MacOS
Ensure the device has been wiped
Ensure the device is connected to power and wired internet.
Enter MacOS Recovery Menu making sure to use the correct shortcut for the version of MacOS you will want to install.
Select the option that reads “Install macOS [VERSION]” where “[VERSION]” is the version you intend to install and click Continue
Click Continue on the page with the Version’s logo and then Agree to the Software License Agreement
...
Select the main drive partition which should be named “Macintosh HD” and click Continue
Wait for the device to install MacOS
If necessary go through the device setup
...
Application and Printer Installation
...