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Reimage the device according to the standard imaging process for the relevant operating system:
Windows
Carson Henrich can you fill this out?
MacOS
Ensure the device has been wiped
Ensure the device is connected to power and wired internet.
Enter MacOS Recovery Menu making sure to use the correct shortcut for the version of MacOS you will want to install.
Select the option that reads “Install macOS [VERSION]” where “[VERSION]” is the version you intend to install and click Continue
Click Continue on the page with the Version’s logo and then Agree to the Software License Agreement
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