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Quick Workaround
A quick workaround is may be your best option when you are trying to watch a live video stream
Try a different web browser to see if the video will play properly.
Try restarting your device.
Try a different device. If a video or live stream
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will not play properly in any browser on your computer, try watching the video with your smartphone or tablet.
If the video plays, but is pausing a lot:
Move closer to your wireless router if you are on a WiFi network
Close all applications and browser tabs except for the browser tab that is playing the video
Switch to “Auto” in the quality menu, if available. Auto mode automatically adjusts to the best quality of video for your current Internet connection and processing speed. We recommend using this default setting to avoid buffering delays. (If “Auto” is not available, switch to one of the lower quality options.)
Clear your browser’s cache. Although this may sound simple, refreshing your cache can help with many different issues, including playback.
For audio issues: Check to make sure your speakers are not muted. If you have external speakers, make sure they are plugged in and powered on. If you are using a wireless Bluetooth headset, make sure it is connected.
If you have more than one option for audio devices, make sure the right audio device is selected for your speaker.
Try a different web browser to see if the video will play properly.
Try restarting your device.
- Try a different device. If a video or live stream will not play properly in any browser on your computer, try watching the video with your smartphone or tablet
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Additional Troubleshooting
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