Welcome!

This is the home page for your knowledge base space within Confluence. You can use your knowledge base to capture best practices and address common problems.

Next, you might want to:

Create your first knowledge base article - Click "Create" and select a "How-to" or "Troubleshooting" article.
Customise the home page - Click "Edit" to get started. Include useful information like what users can expect to find in this knowledge base, frequently asked questions and links to other resources.

Frequently asked questions

Add links to popular how-to and troubleshooting articles.
Highlight important documentation.

Need more help?

Link to resources such as your service desk, questions & answers or a forum.
List contacts for getting additional help.

Other resources

Include links to relevant external sites and services.
Add other helpful information.

Browse by topic

A-B
- access
- accessibility
- accounts
- adobe
- and
- android
- azure
- billing
- browser
C-F
- calendar
- canvas
- center
- chromebook
- cloud
- data
- decisions
- email
- engineering
- fax
- forms
G-L
- google
- gsuite
- identity
- ios
- jira
- jirareport
- lab
- lecturecapture
- lecture-capture
- linux
M-O
- mac
- mailbox
- meeting
- mobile
- mobile-devices
- mywestern
- network
- office365
- onbase
- onedrive
- outlook
P-R
- passwords
- phishing
- pin
- printing
- remote-access
S
- scheduling
- security
- server
- service
- services
- shared
- shared-mailbox
- skype
- spam
- sso
- stream
- surveys
T-V
- teams
- telecommunications
- tv
- upgrade
- video
- vmware
- voip
- vpn
W-Z
- webdev
- webinar
- windows
- wireless
- wireless-network
- zoom

Recently updated articles

ITS Change Advisory Board - Weekly Update
yesterday at 6:49 pm • contributed by Jon Junell
Virtual Private Network (VPN)
Jan 06, 2025 • contributed by Peter Atwater
Change Your Administrative Services Password (Banner/Oracle)
Oct 02, 2024 • contributed by Rick Nichols
Bullseye AD groups
Mar 11, 2024 • contributed by Trevor Heater
Banner Printing via UISAP
Feb 29, 2024 • contributed by Trevor Heater
Remote Computer Lab Access - How to Connect
Sept 19, 2023 • contributed by Peter Atwater
Password Requirements for UPD and PCI Workstation Users
Jul 06, 2023 • contributed by Rick Nichols
Guest accounts for visitors
Jun 15, 2023 • contributed by Rick Nichols
Change Your Password
Apr 27, 2023 • contributed by Peter Atwater
Anti-spam Policies
Feb 22, 2023 • contributed by Chris Miller
Fixing Issues with Outlook Email Search
Jan 13, 2023 • contributed by Chris Miller
Signing into Jira as a Customer
Oct 19, 2022 • contributed by Natalie Garcia
Activating Your WWU Student Zoom for Western Pro Account
Oct 18, 2022 • contributed by Michael Wilder
Setting up student test accommodations in Canvas
Oct 17, 2022 • contributed by Michael Wilder
OnBase Common Questions
Oct 14, 2022 • contributed by Devlin Sweeney (Unlicensed)

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