How do I dial a department in Teams?

You can phone an individual in Teams by searching for them by name and then clicking the audio call button.

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Some departments will appear in Teams if you search for them by name, but they are listed only because they have a shared email mailbox for that department. You can’t initiate audio calls, video calls, or chats with these mailboxes. The way to reach a department in Teams is to dial the 10-digit number for that department using the dialpad. When you transfer a call to a department, you must transfer the call to the 10-digit number for that department as well.

Instructions

1. Look up the department’s phone number using one of the following resources:

   1. Search for the department’s web page to view their phone number or preferred contact method: https://search.wwu.edu/

   2. Look up the department’s phone number in the campus directory: https://adminweb.wwu.edu/dept_directory/

2. Click the Calls module in Teams and then click the Phone/Dialpad

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3. Type the 10-digit phone number for the department, starting with the area code, and click the Call button.

 If there are departments you regularly dial, add them a s a contact to your Speed Dialer:

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