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Help Desk

How-to articles
How-to articles
Troubleshooting articles
Troubleshooting articles
Decision log
Decision log
IT Project Poster
IT Project Poster
OKRs
OKRs
JIRA reports
JIRA reports

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Can I access my computer from off-campus?
Can I forward my WWU email to an external address?
Canvas Accessibility Resources
Canvas accessibility resources for instructors
Canvas for Students - View Instructor Feedback
Change Your Administrative Services Password (Banner/Oracle)
Change Your Password
Change Your Password or Unlock Your Account
Changes to Canvas Inbox Messaging
Check out a Laptop
Checking Final Grades - Students
Cloud Storage Guidelines to Educational and Sensitive Data
Computer Maintenance Windows
Connecting Devices to the Wireless Network Without a Username and Password
Control who can record your Teams Meeting
Create an email signature for Outlook
Decision log
Domain Name (DNS) and IP Address Requests
Don't Lose Access to Your Account: Set Your Alternate Contact Information
Electronic Fax Services (RightFax)
Export your G Suite Data
Forgot Your Universal Account Password?
Forward Message Headers
Google Maps Access in G Suite
Hardware Security Keys for MFA
Host a Meeting using Microsoft Teams
How do I blur my background in a Teams meeting?
How do I delete my call history in the Teams app?
How do I dial a department in Teams?
How do I keep important messages from going to my Clutter folder in Outlook?
How to Join a Teams Meeting
How to log in Adobe Creative Cloud - Labs/Classrooms
How to open myWestern links in new tabs
How-to articles
Improve Outlook's Address Book Search
Install TeamViewer Remote Access for Direct Support from ATUS
Instructions for Using Bullseye Targeted Messaging
IT Project Poster
ITS Change Advisory Board - Weekly Update
Jira Pilot Instructions
JIRA reports
Keep Your Zoom Session Secure
Lecture Capture Evaluation
macOS Mail: Reply All sends a copy to your mailbox
Map Network Drives on a Chromebook
Microsoft Bookings Appointment Scheduling
Move a Microsoft Form or Quiz to a Shared Team or Site
Move, Change, or Disconnect a Data or Voice Connection
Mute a Chat or Channel in Teams
My computer accepts only my previous password
My iPhone/iPad/macOS Mail and Calendar app no longer accepts my password
Network Design Consultations and Site Surveys
New Data Connections
New Student Printing Procedure
OKRs
Only one Dashboard appears in Jira
Outlook or OWA auto-completes a name using an old email address
Outlook prompts to verify your credentials before you can view a confidential email
Outlook says you do not have the permission to send on behalf of user
Outlook: Turn off Conversations
Password Requirements for UPD and PCI Workstation Users
Phishing: How to Protect Yourself from Fraudulent Emails
Printing from Mobile Devices and Laptops with Everyone Print (EVPrint)
Protect yourself from phishing and other scams
Registering your alternate phone number or email for password recovery
Request a Server, Container, or Cloud Service
Request Cable TV Service
Request Single Sign-On (SSO) for an Application
Requesting Improved Wireless Network Service
Requesting SSL Certificates
Safe Links in Email with ATP (Advanced Threat Protection)
Scanning Email for Threats with ATP (Advanced Threat Protection)
Schedule an Upgrade to your Server or Application
Set up the Authenticator App as your MFA authentication method
Set Your New Universal Account Password
Share OneDrive files or folders with people outside of WWU
Speech to Text Software available in Windows and macOS
Supported Email & Calendar Applications
Sync Your OneDrive to your Computer
Sync your Outlook Calendar with Zoom
System Architecture and Engineering Consultation

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JIRA reports

Published May 24, 2021

JIRA reports

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