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Help Desk
Accounts & Access
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Action Required: Renew Office 365 Group by...
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Adobe Creative Cloud for Personally Owned Computers
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Allow others to schedule time with you
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Alumni and former employee access to resources
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ATP scan of email attachment takes an hour or longer
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Automated Apple Management with Jamf Pro
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Automated Computer Management with SCCM
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Bluebeam Optimization
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Calls to a department go straight to voice mail
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Can I access my computer from off-campus?
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Can I forward my WWU email to an external address?
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Canvas Accessibility Resources
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Canvas accessibility resources for instructors
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Canvas for Students - View Instructor Feedback
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Change Your Administrative Services Password (Banner/Oracle)
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Change Your Password
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Change Your Password or Unlock Your Account
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Changes to Canvas Inbox Messaging
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Check out a Laptop
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Checking Final Grades - Students
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Cloud Storage Guidelines to Educational and Sensitive Data
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Computer Maintenance Windows
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Connecting Devices to the Wireless Network Without a Username and Password
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Connecting to Western's Wireless Network
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Control who can record your Teams Meeting
Create an email signature for Outlook
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Decision log
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Domain Name (DNS) and IP Address Requests
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Don't Lose Access to Your Account: Set Your Alternate Contact Information
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Electronic Fax Services (RightFax)
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Export your G Suite Data
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Forgot Your Universal Account Password?
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Forward Message Headers
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Google Maps Access in G Suite
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Hardware Security Keys for MFA
Host a Meeting using Microsoft Teams
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How do I blur my background in a Teams meeting?
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How do I delete my call history in the Teams app?
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How do I dial a department in Teams?
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How do I keep important messages from going to my Clutter folder in Outlook?
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How to Join a Teams Meeting
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How to log in Adobe Creative Cloud - Labs/Classrooms
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How to open myWestern links in new tabs
How-to articles
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Improve Outlook's Address Book Search
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Install TeamViewer Remote Access for Direct Support from ATUS
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Instructions for Using Bullseye Targeted Messaging
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IT Project Poster
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ITS Change Advisory Board - Weekly Update
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Jira Pilot Instructions
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JIRA reports
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Keep Your Zoom Session Secure
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Lecture Capture Evaluation
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macOS Mail: Reply All sends a copy to your mailbox
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Map Network Drives on a Chromebook
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Microsoft Bookings Appointment Scheduling
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Move a Microsoft Form or Quiz to a Shared Team or Site
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Move, Change, or Disconnect a Data or Voice Connection
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Mute a Chat or Channel in Teams
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My computer accepts only my previous password
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My iPhone/iPad/macOS Mail and Calendar app no longer accepts my password
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Network Design Consultations and Site Surveys
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New Data Connections
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New Student Printing Procedure
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OKRs
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Only one Dashboard appears in Jira
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Outlook or OWA auto-completes a name using an old email address
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Outlook prompts to verify your credentials before you can view a confidential email
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Outlook says you do not have the permission to send on behalf of user
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Outlook: Turn off Conversations
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Password Requirements for UPD and PCI Workstation Users
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Phishing: How to Protect Yourself from Fraudulent Emails
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Printing from Mobile Devices and Laptops with Everyone Print (EVPrint)
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Protect yourself from phishing and other scams
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Registering your alternate phone number or email for password recovery
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Request a Server, Container, or Cloud Service
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Request Cable TV Service
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Request Single Sign-On (SSO) for an Application
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Requesting Improved Wireless Network Service
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Requesting SSL Certificates
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Safe Links in Email with ATP (Advanced Threat Protection)
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Scanning Email for Threats with ATP (Advanced Threat Protection)
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Schedule an Upgrade to your Server or Application
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Set up the Authenticator App as your MFA authentication method
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Set Your New Universal Account Password
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Share OneDrive files or folders with people outside of WWU
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Speech to Text Software available in Windows and macOS
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Supported Email & Calendar Applications
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Sync Your OneDrive to your Computer
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Sync your Outlook Calendar with Zoom
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System Architecture and Engineering Consultation
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Take Attendance in a Microsoft Teams Meeting
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Taking Your Office Computer Home
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Teams App vs Web Features
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Teams Online Meeting Security
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Teams Voice Training and Instructions
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Telephone Records and Billing
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Troubleshooting articles
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Unable to save to PDF in Degree Works
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Update your E911 Location
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Update your Trello.com Email Address
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Use Speed Dial in Teams Voice
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Use the Outlook App to connect to your WWU email and calendar from a mobile device
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Video Playback Troubleshooting
Virtual Private Network (VPN)
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What a Student Should Do Before Leaving Western
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What to do if your password has been compromised
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When is my course available? Accessing Canvas Courses
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Your account is not registered for password change
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Zoom Troubleshooting Guide
Zoom Video Conferencing - Learning Resources

Help Desk

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JIRA reports

Owned by Chris Miller

May 24, 2021

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