Forwarding message headers to the Help Desk provides us with information that helps trace the origin of a suspicious message.

Outlook in a web browser (OWA)

From your Outlook inbox

Select the message to view it (or double-click to open it in a new window)
Click the ELLIPSIS (...) to the right of the the REPLY and FORWARD buttons and select VIEW > View message details
Select and copy the text displayed in the message details window (to select all text, press Ctrl-A in Windows or Command-A on a Mac)
Paste the text into a new message to helpdesk@wwu.edu, or to the technician who requested the headers.

Outlook 2016 for Windows

Double-click the message to open it in a new windows
Click FILE > PROPERTIES
Copy all text in the Internet Headers section

Outlook 2016 for macOS

Right-click (or Control-Click) the message and select VIEW SOURCE
Copy all source text

Most other email apps provide some way to view headers as well, so you may need to check the help documentation for the email client you are using if it is not one of the Outlook clients. Mobile clients do not always provide a way to view headers, so it is easiest to do this from a laptop or desktop computer.

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