IT Dashboard User Guide

Overview

The IT Dashboard (dashboard.wwu.edu) is a centralized platform for managing user accounts, security groups, shared mailboxes, and other IT resources at Western Washington University. This guide provides an overview of the system's features and access levels.

Table of Contents

1. Access and Authentication

2. User Management

3. Group Management

4. Shared Mailboxes

5. Resource Accounts

6. Guest Accounts

7. PCounter Management

8. Telecom Management

9. Troubleshooting

Access and Authentication

Login

• Access the dashboard at dashboard.wwu.edu

• Sign in with your WWU credentials

• Note: The dashboard is only available locally or via VPN

Browser Support

• Recommended: Latest versions of Chrome, Edge, or Firefox

• JavaScript and pop-ups must be enabled

User Management

Viewing User Information

1. Navigate to the "Users" section

2. Search for a user by name, username, or email

3. Click on a user to view detailed information

User Actions

Available actions depend on your role:

Open

Group Management

Viewing Groups

1. Navigate to the "Groups" section

2. Search for a group by name or email

3. Click on a group to view members and properties

Group Actions

Open

Shared Mailboxes

Viewing Shared Mailboxes

1. Navigate to the "Shared Inboxes" section

2. Browse or search for mailboxes

3. Click on a mailbox to view details and members

Shared Mailbox Actions

Open

Resource Accounts

Managing Resource Accounts

1. Navigate to the "Resource Accounts" section

2. View and manage resource accounts

3. Assign permissions as needed

Open

Guest Accounts

Managing Guest Accounts

1. Navigate to the "Guest Accounts" section

2. View and manage external guest accounts

3. Monitor guest access and permissions

Open

PCounter Management

Viewing PCounter Balances

1. Navigate to the user's profile

2. Select the PCounter tab

3. View current print quota and balance

PCounter Actions

Open

Telecom Management

Viewing Telecom Information

1. Navigate to the user's profile

2. Select the Telecom tab

3. View user’s telecom status

Telecom Actions

Open

Troubleshooting

Common Issues

Login Problems

• Ensure you're using your full WWU email address

• Verify your password is correct

• Check that MFA is properly configured

Permission Denied

• Your account may not have the required permissions

• Contact your supervisor or IT support to request access

Page Not Loading

• Clear your browser cache and cookies

• Try a different browser

• Ensure JavaScript is enabled

Getting Help

For additional assistance, please contact the WWU Help Desk:

• Email: helpdesk@wwu.edu

• Phone: (360) 650-3333

• In-person: Haggard Hall 123

Role-Based Access

Available Roles

Role Permissions Matrix

*Limited to specific functions