Help Center
  1. Help Center
  2. Help Desk

Help Desk

Welcome to the ATUS Help Desk Service Portal.

Please sign-in with your WWU Universal Account by clicking the Log in link in the top right of this page.

Looking for self-help articles? Browse our Knowledge Base

NOTE: Western Employees will need to use their userID@wwu.edu and not their first.last@wwu.edu address.

If you are unable to log in, enter an email address you can access in the Raise this request on behalf of field when creating a ticket.

Security

  • Report an Information Security Incident

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"89a0b4259669ac3990488579f95966e2f0d617a0_lout","branding":{"id":"1","key":"hd","name":"Help Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#6fa6c9","headerLinkHoverBGColor":"#6fa6c9","headerBadgeColor":"#6fa6c9"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e4a8d578-41c9-455a-bdd5-3f00ddb82763/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWUzMTkwNi02YmE3LTQ4NjMtOTkwNS1iZWYxMTc5MTkzNmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU0YThkNTc4LTQxYzktNDU1YS1iZGQ1LTNmMDBkZGI4Mjc2MyI6WyJyZWFkIl19LCJleHAiOjE3NTA4NDIwMjksIm5iZiI6MTc1MDg0MTQyOX0.MsYCBGsrYwXO3JdV1izyJ9SiCptWgI5ErbYiaGRLxxY&client=49e31906-6ba7-4863-9905-bef11791936d&mode=fit","logoId":"e4a8d578-41c9-455a-bdd5-3f00ddb82763","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/028a81d3-0e5a-44ae-afa9-df71a78951c3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWUzMTkwNi02YmE3LTQ4NjMtOTkwNS1iZWYxMTc5MTkzNmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAyOGE4MWQzLTBlNWEtNDRhZS1hZmE5LWRmNzFhNzg5NTFjMyI6WyJyZWFkIl19LCJleHAiOjE3NTA4NDIwMjksIm5iZiI6MTc1MDg0MTQyOX0.wjZVFnBSm3ySVLoLMfAguD9a4orpDPOSg9rp7cFwWXg&client=49e31906-6ba7-4863-9905-bef11791936d&height=300&mode=fit","bannerMediaApiFileId":"028a81d3-0e5a-44ae-afa9-df71a78951c3","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"hd","projectId":10000,"serviceDeskId":1,"name":"Help Desk","description":"<p>Welcome to the ATUS Help Desk Service Portal.</p>\n<h3><a name=\"PleasesigninwithyourWWUUniversalAccountbyclickingtheLoginlinkinthetoprightofthispage.\" target=\"_blank\"></a><b>Please sign-in with your WWU Universal Account by clicking the Log in link in the top right of this page.</b></h3>\n<p>Looking for self-help articles? Browse our <a href=\"https://atus.wwu.edu/search-kb\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Knowledge Base</a></p>\n<p><b>NOTE:</b> Western Employees will need to use their <b>userID@wwu.edu</b> and <b>not</b> their <b>first.last@wwu.edu</b> address.</p>\n<p>If you are unable to log in, enter an email address you can access in the <b>Raise this request on behalf of</b> field when creating a ticket.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"56","name":"Admin Apps ","descriptionHtml":"","callToAction":"Admin Apps ","introHtml":"<p>Staff use only template to log admin app support.</p>","icon":10475,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[22],"key":""},{"id":"127","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"<p>System changes, maintenance, or upgrades</p>","icon":10472,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[22],"key":""},{"id":"168","name":"Compromised Account","descriptionHtml":"","callToAction":"Compromised Account","introHtml":"<p>Staff use only - report a compromised account.</p>","icon":10508,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[22],"key":""},{"id":"267","name":"Dorm Connectivity, Lab or Media Lounge Issue","descriptionHtml":"","callToAction":"Dorm Connectivity, Lab or Media Lounge Issue","introHtml":"<p>Use this form to request assistance from ResTek.</p>","icon":10511,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[36],"key":""},{"id":"241","name":"EAS Service Request","descriptionHtml":"","callToAction":"EAS Service Request","introHtml":"","icon":10566,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[22],"key":""},{"id":"269","name":"FDO - Access Control","descriptionHtml":"","callToAction":"FDO - Access Control","introHtml":"<p><font color=\"red\"><b>FOR FACILITIES USE ONLY</b></font> Use this form to report issues with Lenel OnGuard or Keywin.</p>","icon":10506,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[67],"key":""},{"id":"250","name":"FDO - AiM/GO Help Request","descriptionHtml":"","callToAction":"FDO - AiM/GO Help Request","introHtml":"<p><font color=\"red\"><b>FOR FACILITIES USE ONLY</b></font> Use this form to report issues with AiM and GO apps.</p>","icon":10578,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[67],"key":""},{"id":"264","name":"FDO - Computer Setup","descriptionHtml":"","callToAction":"FDO - Computer Setup","introHtml":"<p><font color=\"red\"><b>FOR FACILITIES USE ONLY</b></font> This ticket is for setting up laptops and PCs with a checklist.</p>","icon":10560,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[67],"key":""},{"id":"252","name":"FDO - Desktop/Laptop Support","descriptionHtml":"","callToAction":"FDO - Desktop/Laptop Support","introHtml":"<p><font color=\"red\"><b>FOR FACILITIES USE ONLY</b></font> If you are having computer problems, let us know here.</p>","icon":10470,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[67],"key":""},{"id":"256","name":"FDO - Drafting Request","descriptionHtml":"<p>Please include as much information as possible when submitting your request. We will reach out to you for further information as required.</p>","callToAction":"FDO - Drafting Request","introHtml":"<p><font color=\"red\"><b>FOR FACILITIES USE ONLY</b></font> Use this form to request changes to the campus map, utility maps, or campus floor plans.</p>","icon":10477,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[67],"key":""},{"id":"248","name":"FDO - e-Builder Help Request","descriptionHtml":"<p>Use this ticket to report an issue with the e-Builder system. Describe in as much detail as you can what you are experiencing in the Description field.</p>","callToAction":"FDO - e-Builder Help Request","introHtml":"<p><font color=\"red\"><b>FOR FACILITIES USE ONLY</b></font> Use this form to report issues with e-Builder.</p>","icon":10576,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[67],"key":""},{"id":"253","name":"FDO - iPad/iPod Support","descriptionHtml":"","callToAction":"FDO - iPad/iPod Support","introHtml":"<p><font color=\"red\"><b>FOR FACILITIES USE ONLY</b></font> If you are having problems with your iPad or iPod, let us know here.</p>","icon":10471,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[67],"key":""},{"id":"265","name":"FDO - ReADY Help Request","descriptionHtml":"","callToAction":"FDO - ReADY Help Request","introHtml":"<p><font color=\"red\"><b>FOR FACILITIES USE ONLY</b></font> Use this form to report issues with ReADY.</p>","icon":10592,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10592","groups":[67],"key":""},{"id":"376","name":"FDO Computer Setup SubTask","descriptionHtml":"","callToAction":"FDO Computer Setup SubTask","introHtml":"<p>This ticket is meant to be a subtask for supporting a parent computer setup request type.</p>","icon":10511,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[67],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"<p>If you are not signed in, please enter your <b>username@wwu.edu</b> in the field labeled <b>\"Email confirmation to.\"</b> If you are not able to access your WWU email, use an external email address.</p>","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10491,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[1],"key":""},{"id":"673","name":"New Incident","descriptionHtml":"","callToAction":"New Incident","introHtml":"<p>New Incident form for IT staff use only</p>","icon":10511,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[22],"key":""},{"id":"62","name":"New Service Request (Ticket)","descriptionHtml":"<p><font color=\"red\">This is a standard new ticket form for IT staff use.</font> Customers who are not IT staff should use the <a href=\"https://wwuhelp.atlassian.net/servicedesk/customer/portal/1/create/1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Get IT Help</a> form instead.</p>","callToAction":"New Service Request (Ticket)","introHtml":"<p>New Service Request form for IT staff use only</p>","icon":10511,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[22],"key":""},{"id":"260","name":"OnBase Request","descriptionHtml":"<p>Please select a request nature and add a description of your problem.</p>","callToAction":"OnBase Request","introHtml":"<p>Get assistance for general OnBase questions and problems.</p>","icon":10566,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[114],"key":""},{"id":"607","name":"Printer Request","descriptionHtml":"","callToAction":"Printer Request","introHtml":"","icon":10522,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[1,36],"key":""},{"id":"71","name":"QuickTicket for Staff Use Only","descriptionHtml":"<p><font color=\"red\">This is a <b>staff use only</b> template for the purpose of logging support already provided. Please select the reporter and component. </font></p>","callToAction":"QuickTicket for Staff Use Only","introHtml":"<p>Quickly enter a resolved ticket to log support already provided</p>","icon":10489,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[22],"key":""},{"id":"126","name":"Report a problem with a lab or classroom computer","descriptionHtml":"<p>If you need immediate assistance while teaching a class, please call 360-650-3300.</p>","callToAction":"Report a problem with a lab or classroom computer","introHtml":"<p>Report a problem with a lab or classroom computer, including audio/video issues.</p>","icon":10467,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[36],"key":""},{"id":"219","name":"Report an Information Security Incident","descriptionHtml":"","callToAction":"Report an Information Security Incident","introHtml":"","icon":10508,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[17],"key":""},{"id":"43","name":"Request a new shared mailbox","descriptionHtml":"","callToAction":"Request a new shared mailbox","introHtml":"<p>Request a new shared mailbox with a unique email address for your department or workgroup</p>","icon":10492,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[13],"key":""},{"id":"60","name":"Request Access to a Network Folder","descriptionHtml":"<p>Please provide the folder path and the name of the individual who needs access.</p>","callToAction":"Request Access to a Network Folder","introHtml":"<p>Request access to a network folder (i.e., P: Drive) for yourself or for an employee</p>","icon":10478,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[3],"key":""},{"id":"59","name":"Request access to a shared mailbox","descriptionHtml":"","callToAction":"Request access to a shared mailbox","introHtml":"<p>Request access to a shared mailbox used by a department or workgroup</p>","icon":10492,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[13],"key":""},{"id":"3","name":"Request guest accounts for campus computers","descriptionHtml":"<p>Guest accounts allow a visitor to sign into a university owned computer in a computer lab, classroom, or office. If they only need WiFi access, visitors can connect their devices to <a href=\"https://atus.wwu.edu/kb/wwu-public-wifi-network\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">WWUwireless-Guest</a></p>","callToAction":"Request guest accounts for campus computers","introHtml":"<p>Raise a request to ask for temporary guest computer accounts.</p>","icon":10474,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[21,3],"key":""},{"id":"4","name":"Request VPN Access","descriptionHtml":"<p>This form is for requesting access to campus resources remotely. If you are unsure if you need access to the VPN please review the <a href=\"https://atus.wwu.edu/kb/do-you-need-vpn\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Do you need a VPN?</a> knowledgebase article.</p>","callToAction":"Request VPN Access","introHtml":"<p>Access secure WWU resources remotely, or from campus WiFi</p>","icon":10506,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[21,3,1],"key":""},{"id":"58","name":"Staff Use Only (Auto Closes): Password Assistance Provided","descriptionHtml":"","callToAction":"Staff Use Only (Auto Closes): Password Assistance Provided","introHtml":"<p>Staff use template for password related issues that were resolved over the phone or in person. Use this form for tracking completed tasks only.</p>","icon":10505,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[22],"key":""},{"id":"53","name":"Staff Use Only: Provided assistance to alum or former employee","descriptionHtml":"<p><font color=\"red\">This is a <b>staff use only</b> template for the purpose of logging assistance for alumni or former employees. If you are an alumni or former employee, please use the \"Get Help\" request. </font></p>","callToAction":"Staff Use Only: Provided assistance to alum or former employee","introHtml":"<p>Staff use only template for providing assistance (e.g., PIN reset) to alumni and former employees.</p>","icon":10508,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[22],"key":""},{"id":"259","name":"Teams Voice/Phone Request(New, Change, Report technical issue)","descriptionHtml":"<p>Please submit this form for Teams assistance including but not limited to:</p>\n<p>New Teams/Phone related request - New employees, physical phones, phone queues, etc.</p>\n<p>Modifying call queues - greetings, converting, changing settings, converting to new method, add or remove agents (including student licensing for Teams Voice)</p>\n<p>Employee changes - change or correct employee details(department, location, phone, budget code), remove employees, access to Rightfax</p>\n<p>Departmental or budget changes</p>\n<p>Reporting any technical issues - Teams or phone related problems</p>","callToAction":"Teams Voice/Phone Request(New, Change, Report technical issue)","introHtml":"<p>Please submit this form for Teams assistance including but not limited to:</p>\n<p>New Teams/Phone related request - New employees, physical phones, phone queues, etc.</p>\n<p>Modifying call queues - greetings, converting, changing settings, converting to new method, add or remove agents (including student licensing for Teams Voice)</p>\n<p>Employee changes - change or correct employee details(department, location, phone, budget code), remove employees, access to Rightfax</p>\n<p>Departmental or budget changes</p>\n<p>Reporting any technical issues - Teams or phone related problems</p>","icon":10547,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[13],"key":""},{"id":"44","name":"Update an Email Distribution List","descriptionHtml":"","callToAction":"Update an Email Distribution List","introHtml":"<p>Request changes to an email distribution list.</p>","icon":10492,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[13],"key":""},{"id":"244","name":"Update MFA Authentication Methods","descriptionHtml":"<p>If you still have access to your account, you may review our MFA documentation on how to add a method yourself. <a href=\"https://atus.wwu.edu/kb/multifactor-authentication-mfa-wwu-universal-accounts\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://atus.wwu.edu/kb/multifactor-authentication-mfa-wwu-universal-accounts</a></p>\n<p><b>NOTE: If this is urgent and during business hours, please give us a call at (360)650-3333.</b></p>\n<p><b>Prior to changing any MFA methods we will need to verify your identity and cannot do so over email for security reasons.</b></p>\n<p>If you do not have access to your account, please fill out the following form and our team will assist in getting you back into your account. Please provide us your W#, the method you wish to update (new phone number if applicable), and a method to reach back out to you to verify your identity. We may ask you to call us to verify identity. When you do, please have your ticket number ready.</p>","callToAction":"Update MFA Authentication Methods","introHtml":"<p>Update or change authentication methods request for MFA.</p>","icon":10566,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[1,3],"key":""},{"id":"175","name":"Zoom Support","descriptionHtml":"<p>We will get back to you as soon as we can. In the meantime, <a href=\"https://wwuhelp.atlassian.net/servicedesk/customer/portal/1/topic/4f24c64f-363c-42c7-8520-cea8963fbdb2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">please browse our helpful online articles about Video Conferencing. </a></p>","callToAction":"Zoom Support","introHtml":"<p>Zoom Video Conferencing</p>","icon":10499,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[13],"key":""},{"id":"139","name":"Add Editors to Site","descriptionHtml":"<p>For CampusWeb sites, this is your only way to add or remove editing permissions. | For Drupal and WordPress, the preferred method is to talk to the system owner and they can add you. | For other custom systems, please add a note in the More Information area defining your system and the type of permissions you want.</p>","callToAction":"Add Editors to Site","introHtml":"<p>Add editors to an existing sites</p>","icon":10499,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"172","name":"Borrow a Laptop","descriptionHtml":"","callToAction":"Borrow a Laptop","introHtml":"<p>Borrow a laptop from ATUS</p>","icon":10470,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"177","name":"Borrow Equipment","descriptionHtml":"<p>If you need a laptop, please use our <a href=\"https://wwuhelp.atlassian.net/servicedesk/customer/portal/1/group/1/create/172\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Laptop Request Form</a> instead.</p>","callToAction":"Borrow Equipment","introHtml":"<p>Borrow equipment from ATUS</p>","icon":10496,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[],"key":""},{"id":"137","name":"Bugs & Questions","descriptionHtml":"","callToAction":"Bugs & Questions","introHtml":"<p>Web technology assistance for Western</p>","icon":10476,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"247","name":"CBE Service Request","descriptionHtml":"","callToAction":"CBE Service Request","introHtml":"<p>Service Request for CBE IT Admin</p>","icon":10566,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[],"key":""},{"id":"8","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":10470,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"246","name":"EIS Service Request","descriptionHtml":"<p>Please fill out the below fields to create a service ticket for EAS.</p>","callToAction":"EIS Service Request","introHtml":"<p>Networking, Cloud &amp; Identity Services</p>","icon":10503,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"255","name":"FDO - IT Staff Use Ticket","descriptionHtml":"<p><b><font color=\"red\">This is a quick ticket for FDO IT staff use.</font></b> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Customers who are <em>not</em> FDO IT staff should use the appropriate <b><a href=\"https://wwuhelp.atlassian.net/servicedesk/customer/portal/1/group/67\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FDO request form</a></b> instead. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> This form is set to auto-close. Use this form for tracking <em>already solved</em> requests.</p>","callToAction":"FDO - IT Staff Use Ticket","introHtml":"<p>New Ticket form for FDO IT staff use only</p>","icon":10472,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"41","name":"General Information Request","descriptionHtml":"<p>Please select the component (Service Category) and assign to yourself.</p>","callToAction":"General Information Request","introHtml":"<p>Use this like a quick-ticket template whenever you answer a question for a customer. Please select the appropriate component (service category).</p>","icon":10491,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"72","name":"Get connected to a printer","descriptionHtml":"","callToAction":"Get connected to a printer","introHtml":"<p>For university owned printers</p>","icon":10522,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"176","name":"Microsoft Teams Support","descriptionHtml":"<p>We will get back to you as soon as we can. In the meantime, <a href=\"https://wwuhelp.atlassian.net/servicedesk/customer/portal/1/topic/4f24c64f-363c-42c7-8520-cea8963fbdb2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">please browse our helpful online articles about Microsoft Teams. </a></p>","callToAction":"Microsoft Teams Support","introHtml":"<p>Microsoft Teams Video Conferencing, Group Chat, and Collaboration</p>","icon":10527,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"13","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10471,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"61","name":"New Task for Staff Use Only","descriptionHtml":"<p><font color=\"red\">This is a <b>staff use only</b> template for creating a new task or idea. </font></p>","callToAction":"New Task for Staff Use Only","introHtml":"<p>This creates a task that is not associated with a customer request.This could be for anything we need to get done, or even a new idea that you want to implement.</p>","icon":10498,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""},{"id":"286","name":"OnBase Consultation Inquiry","descriptionHtml":"<p>This form is used to schedule a consultation meeting with Western OnBase administrators. For more information on OnBase, please visit <a href=\"https://eas.wwu.edu/onbase\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Western's OnBase resource site</a>.</p>","callToAction":"OnBase Consultation Inquiry","introHtml":"<p>Schedule a meeting with OnBase administrators.</p>","icon":10511,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10499,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"49","name":"Report a Phishing Scam","descriptionHtml":"","callToAction":"Report a Phishing Scam","introHtml":"<p>Report a suspicious email message you received.</p>","icon":10508,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"46","name":"Report a Printer Jam","descriptionHtml":"<p>Thank you for reporting the paper jam. We will look into it as soon as possible!</p>","callToAction":"Report a Printer Jam","introHtml":"","icon":10522,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"47","name":"Report a Printer Problem","descriptionHtml":"","callToAction":"Report a Printer Problem","introHtml":"","icon":10522,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"124","name":"Report a problem with a computer, display, or peripheral","descriptionHtml":"<p>Please describe the problem, and also provide the device's building and room number.</p>","callToAction":"Report a problem with a computer, display, or peripheral","introHtml":"<p>This request is for university-owned computers and peripherals.</p>","icon":10458,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"125","name":"Report a system problem","descriptionHtml":"<p>If a system or service is not working properly we will make it our highest priority.</p>","callToAction":"Report a system problem","introHtml":"<p>Report a system that is unavailable or is not functioning properly</p>","icon":10508,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"50","name":"Report Malware or a Virus","descriptionHtml":"<p>If you think your computer may have a virus, please shut it down and contact us via telephone or from another computer.</p>","callToAction":"Report Malware or a Virus","introHtml":"","icon":10476,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10494,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[],"key":""},{"id":"55","name":"Request a Restricted Network Folder","descriptionHtml":"<p>This form is for requesting new restricted folders. These are typically folders found under P:\\DepartmentName\\Restricted\\FolderName\\</p>","callToAction":"Request a Restricted Network Folder","introHtml":"<p>Request a secure restricted folder on the P: Drive</p>","icon":10506,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[],"key":""},{"id":"138","name":"Request a Site","descriptionHtml":"","callToAction":"Request a Site","introHtml":"<p>Request a new personal, group, or department website</p>","icon":10487,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[],"key":""},{"id":"171","name":"Request a Video Conference Moderator","descriptionHtml":"","callToAction":"Request a Video Conference Moderator","introHtml":"<p>Schedule a Video Conferencing Assistant for your online meeting.</p>","icon":10499,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10504,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"11","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10475,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[],"key":""},{"id":"10","name":"Request new software LEGACY","descriptionHtml":"","callToAction":"Request new software LEGACY","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10479,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[],"key":""},{"id":"48","name":"Request Paper or Toner","descriptionHtml":"<p>ATUS provides paper and toner to a limited number of sites (mostly general computing labs). Departments order paper and toner for their own printers.</p>","callToAction":"Request Paper or Toner","introHtml":"<p>For printers in ATUS Computer Labs</p>","icon":10522,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"9","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":10477,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[],"key":""},{"id":"245","name":"Software Request","descriptionHtml":"<p>If you do not see the software you would like to use on our Available Software List, please fill out the Software Request form below.</p>","callToAction":"Software Request","introHtml":"<p>New software rquest</p>","icon":10541,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"16","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade Jira.</p>","icon":10503,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"15","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":10510,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"173","name":"Video Conference Support","descriptionHtml":"","callToAction":"Video Conference Support","introHtml":"<p>Schedule support for an upcoming video conference.</p>","icon":10526,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"52","name":"WiFi Configuration Template for Staff Use Only","descriptionHtml":"<p><font color=\"red\">This QuickTicket Template is for <b>staff use only</b>. It is not a customer request.</font></p>","callToAction":"WiFi Configuration Template for Staff Use Only","introHtml":"<p>Staff template for the purpose of logging wireless configurations</p>","icon":10508,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"},{"id":3,"name":"Accounts, Passwords, & Access"},{"id":36,"name":"Classroom, Lab and Dorm"},{"id":13,"name":"Communication, Email and Teams Voice"},{"id":21,"name":"Wireless & Networking"},{"id":17,"name":"Security"},{"id":114,"name":"OnBase"},{"id":67,"name":"Facilities Development and Operations (FDO)"},{"id":22,"name":"IT Staff Use Only Forms"}],"orderMapping":{"66":[247],"69":[267],"48":[246,127],"67":[376,269,250,265,264,252,256,248,253],"1":[1,607,4,244],"20":[176],"22":[673,241,62,71,127,168,56,53,58],"114":[260],"16":[607,48,72],"19":[124,50],"36":[126,267,607],"13":[59,43,44,259,175],"18":[55,60,4,125,176],"21":[4,3],"60":[259],"3":[244,4,3,60],"49":[171,175],"14":[175,171],"17":[219]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWUzMTkwNi02YmE3LTQ4NjMtOTkwNS1iZWYxMTc5MTkzNmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA4NDI2MjksIm5iZiI6MTc1MDg0MTQyOX0.7k6d6e4Q-o6JHBUr1Yd0kma8wBjUMI3osiEelo4P1z8","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"49e31906-6ba7-4863-9905-bef11791936d","tokenDurationInMins":20}},"reqCreate":{"id":219,"projectId":10000,"issueType":{"id":"10001","name":"Incident"},"form":{"name":"Report an Information Security Incident","descriptionHtml":"","callToAction":"Report an Information Security Incident","intro":"","instructions":"","icon":10508,"iconUrl":"https://wwuhelp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10061","fieldConfigId":"10163","label":"Assigned To Group","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10244"],"values":[{"value":"10408","label":"CBE","selected":false,"children":[]},{"value":"10414","label":"CENV","selected":false,"children":[]},{"value":"10175","label":"Classroom Services","selected":false,"children":[]},{"value":"10109","label":"Desktop Support","selected":false,"children":[]},{"value":"10364","label":"EAS","selected":false,"children":[]},{"value":"10864","label":"EIS Endpoint Managers","selected":false,"children":[]},{"value":"10927","label":"EIS InfoSystems","selected":false,"children":[]},{"value":"10863","label":"EIS Modern Work","selected":false,"children":[]},{"value":"10862","label":"EIS Networking","selected":false,"children":[]},{"value":"10861","label":"EIS Server","selected":false,"children":[]},{"value":"10242","label":"FDO","selected":false,"children":[]},{"value":"10110","label":"Help Desk","selected":true,"children":[]},{"value":"10111","label":"Help Desk T2","selected":false,"children":[]},{"value":"10244","label":"InfoSec","selected":false,"children":[]},{"value":"10113","label":"Learning Systems","selected":false,"children":[]},{"value":"10384","label":"OnBase","selected":false,"children":[]},{"value":"10494","label":"ResTek","selected":false,"children":[]},{"value":"10383","label":"Software Services","selected":false,"children":[]},{"value":"10358","label":"Video Services","selected":false,"children":[]},{"value":"10174","label":"VU IT","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10042"],"values":[{"value":"10331","label":"1Password","selected":false,"children":[]},{"value":"10294","label":"AD Identity Services","selected":false,"children":[]},{"value":"10632","label":"ARM Device","selected":false,"children":[]},{"value":"10337","label":"ARMS","selected":false,"children":[]},{"value":"10052","label":"Access Management","selected":false,"children":[]},{"value":"10000","label":"Active Directory","selected":false,"children":[]},{"value":"10134","label":"Adobe Acrobat","selected":false,"children":[]},{"value":"10207","label":"Adobe Creative Cloud","selected":false,"children":[]},{"value":"10070","label":"Alumni & Former Employee Access","selected":false,"children":[]},{"value":"10061","label":"Android","selected":false,"children":[]},{"value":"10300","label":"Apache Web Server","selected":false,"children":[]},{"value":"10019","label":"Apple Computer","selected":false,"children":[]},{"value":"10199","label":"Argos","selected":false,"children":[]},{"value":"10261","label":"AudioCodes Analog Gateway","selected":false,"children":[]},{"value":"10259","label":"AudioCodes Phone","selected":false,"children":[]},{"value":"10260","label":"AudioCodes SIP Gateway","selected":false,"children":[]},{"value":"10321","label":"Authentication Methods","selected":false,"children":[]},{"value":"10341","label":"AutoCAD","selected":false,"children":[]},{"value":"10254","label":"Azure","selected":false,"children":[]},{"value":"10296","label":"Azure AD Connect","selected":false,"children":[]},{"value":"10307","label":"Azure Stack HCI","selected":false,"children":[]},{"value":"10293","label":"Azure Stack Hub","selected":false,"children":[]},{"value":"10143","label":"BI Query","selected":false,"children":[]},{"value":"10150","label":"BOSS (Parking Rates)","selected":false,"children":[]},{"value":"10336","label":"Backblaze","selected":false,"children":[]},{"value":"10311","label":"Backup & Restore","selected":false,"children":[]},{"value":"10017","label":"Banner","selected":false,"children":[]},{"value":"10354","label":"Bitlocker","selected":false,"children":[]},{"value":"10203","label":"Bluebeam","selected":false,"children":[]},{"value":"10339","label":"Bookings","selected":false,"children":[]},{"value":"10764","label":"Bulk","selected":false,"children":[]},{"value":"10335","label":"Bullseye","selected":false,"children":[]},{"value":"10148","label":"CRC","selected":false,"children":[]},{"value":"10351","label":"CUPS","selected":false,"children":[]},{"value":"10301","label":"CVE Remediation","selected":false,"children":[]},{"value":"10147","label":"CashNet","selected":false,"children":[]},{"value":"10289","label":"Ceph Cluster","selected":false,"children":[]},{"value":"10287","label":"Certificate Services","selected":false,"children":[]},{"value":"10211","label":"Chromebook and ChromeOS","selected":false,"children":[]},{"value":"10178","label":"Classroom AV Control System","selected":false,"children":[]},{"value":"10170","label":"Classroom Computer","selected":false,"children":[]},{"value":"10173","label":"Classroom DVD or Blu-ray Player","selected":false,"children":[]},{"value":"10171","label":"Classroom Document Camera","selected":false,"children":[]},{"value":"10172","label":"Classroom Laptop Connection","selected":false,"children":[]},{"value":"10174","label":"Classroom Microphone","selected":false,"children":[]},{"value":"10054","label":"Classroom Multimedia","selected":false,"children":[]},{"value":"10175","label":"Classroom Projector or Display","selected":false,"children":[]},{"value":"10073","label":"Collaboration Tools","selected":false,"children":[]},{"value":"10180","label":"Comcast IPTV","selected":false,"children":[]},{"value":"10310","label":"Communication","selected":false,"children":[]},{"value":"10167","label":"Compromised Account","selected":false,"children":[]},{"value":"10168","label":"Compromised Device","selected":false,"children":[]},{"value":"10138","label":"Computer / Equipment Move","selected":false,"children":[]},{"value":"10053","label":"Computer Labs","selected":false,"children":[]},{"value":"10200","label":"Computer Peripheral","selected":false,"children":[]},{"value":"10340","label":"Conditional Access","selected":false,"children":[]},{"value":"10209","label":"Configuration Manager","selected":false,"children":[]},{"value":"10080","label":"Consulting for Academic Technology","selected":false,"children":[]},{"value":"10253","label":"Containers","selected":false,"children":[]},{"value":"10316","label":"Content Search","selected":false,"children":[]},{"value":"10064","label":"Copiers","selected":false,"children":[]},{"value":"10158","label":"Crossmatch","selected":false,"children":[]},{"value":"10397","label":"DMCA Infringement","selected":false,"children":[]},{"value":"10213","label":"DNS","selected":false,"children":[]},{"value":"10285","label":"Dashboard","selected":false,"children":[]},{"value":"10315","label":"Datacenter Equipment Installation","selected":false,"children":[]},{"value":"10258","label":"DegreeWorks","selected":false,"children":[]},{"value":"10181","label":"Departmental Audiovisual System","selected":false,"children":[]},{"value":"10290","label":"EMS (Event Management System)","selected":false,"children":[]},{"value":"10088","label":"Eduroam","selected":false,"children":[]},{"value":"10005","label":"Email & Calendars","selected":false,"children":[]},{"value":"10359","label":"Enterprise Application Registration","selected":false,"children":[]},{"value":"10177","label":"Equipment Delivery Request","selected":false,"children":[]},{"value":"10041","label":"Equipment Loan","selected":false,"children":[]},{"value":"10057","label":"Esign Forms","selected":false,"children":[]},{"value":"10360","label":"FDO - Access Control","selected":false,"children":[]},{"value":"10169","label":"FDO - AiM / ReADY","selected":false,"children":[]},{"value":"10342","label":"FDO - AutoCAD","selected":false,"children":[]},{"value":"10731","label":"FDO - Drafting","selected":false,"children":[]},{"value":"10399","label":"FDO - Vault","selected":false,"children":[]},{"value":"10347","label":"FDO - Workstation","selected":false,"children":[]},{"value":"10333","label":"FDO - e-Builder","selected":false,"children":[]},{"value":"10599","label":"FDO - iPad","selected":false,"children":[]},{"value":"10398","label":"FDO-OnGuard","selected":false,"children":[]},{"value":"10131","label":"Fax","selected":false,"children":[]},{"value":"10309","label":"File & Storage Services","selected":false,"children":[]},{"value":"10286","label":"FlipGrid","selected":false,"children":[]},{"value":"10078","label":"Google Workspace","selected":false,"children":[]},{"value":"10160","label":"Guest Accounts","selected":false,"children":[]},{"value":"10378","label":"Hardware","selected":false,"children":[]},{"value":"10058","label":"IT Accessibility","selected":false,"children":[]},{"value":"10059","label":"Imaging & Deployment","selected":false,"children":[]},{"value":"10401","label":"InfoBlox","selected":false,"children":[]},{"value":"10280","label":"Infrastructure Provisioning","selected":false,"children":[]},{"value":"10151","label":"Intellicheck","selected":false,"children":[]},{"value":"10302","label":"Intune","selected":false,"children":[]},{"value":"10282","label":"IoT","selected":false,"children":[]},{"value":"10324","label":"Jamf","selected":false,"children":[]},{"value":"10009","label":"Jira","selected":false,"children":[]},{"value":"10313","label":"Job Submission","selected":false,"children":[]},{"value":"10248","label":"Junk (Spam)","selected":false,"children":[]},{"value":"10295","label":"LDAP","selected":false,"children":[]},{"value":"10016","label":"LMS (Canvas)","selected":false,"children":[]},{"value":"10291","label":"LabStats","selected":false,"children":[]},{"value":"10141","label":"Lecture Capture","selected":false,"children":[]},{"value":"10076","label":"Linux & Unix","selected":false,"children":[]},{"value":"10252","label":"Linux Server","selected":false,"children":[]},{"value":"10256","label":"ListSrv","selected":false,"children":[]},{"value":"10155","label":"Longarm","selected":false,"children":[]},{"value":"10292","label":"MABEL","selected":false,"children":[]},{"value":"10297","label":"MFA","selected":false,"children":[]},{"value":"10263","label":"MSSQL","selected":false,"children":[]},{"value":"10062","label":"MacOS (OSX)","selected":false,"children":[]},{"value":"10348","label":"Mass Mailing","selected":false,"children":[]},{"value":"10298","label":"Microsoft 365 Licensing (Office 365)","selected":false,"children":[]},{"value":"10205","label":"Microsoft Teams","selected":false,"children":[]},{"value":"10139","label":"Millennium FAST","selected":false,"children":[]},{"value":"10020","label":"Mobile Devices","selected":false,"children":[]},{"value":"10356","label":"Monitors","selected":false,"children":[]},{"value":"10379","label":"Name Change","selected":false,"children":[]},{"value":"10048","label":"Network Drives","selected":false,"children":[]},{"value":"10066","label":"Network Printing","selected":false,"children":[]},{"value":"10056","label":"NolijWeb","selected":false,"children":[]},{"value":"10251","label":"Nutanix","selected":false,"children":[]},{"value":"10156","label":"ODBC Database Connections","selected":false,"children":[]},{"value":"10044","label":"Office 365","selected":false,"children":[]},{"value":"10319","label":"Office 365 Groups","selected":false,"children":[]},{"value":"10281","label":"OnBase","selected":false,"children":[]},{"value":"10325","label":"OneDrive","selected":false,"children":[]},{"value":"10257","label":"Oracle","selected":false,"children":[]},{"value":"10132","label":"Other","selected":false,"children":[]},{"value":"10500","label":"PCR Order","selected":false,"children":[]},{"value":"10071","label":"PIN Reset","selected":false,"children":[]},{"value":"10283","label":"PRR - Discovery Search","selected":false,"children":[]},{"value":"10182","label":"PageUp","selected":false,"children":[]},{"value":"10284","label":"Panopto","selected":false,"children":[]},{"value":"10072","label":"Password or Login Assistance","selected":false,"children":[]},{"value":"10212","label":"Patch Management","selected":false,"children":[]},{"value":"10157","label":"Pay Station","selected":false,"children":[]},{"value":"10304","label":"Pcounter","selected":false,"children":[]},{"value":"10312","label":"Phishing","selected":false,"children":[]},{"value":"10306","label":"Policy or Procedure","selected":false,"children":[]},{"value":"10210","label":"Power Automate","selected":false,"children":[]},{"value":"10317","label":"Power BI","selected":false,"children":[]},{"value":"10318","label":"Power Platform","selected":false,"children":[]},{"value":"10067","label":"Printer Repair","selected":false,"children":[]},{"value":"10068","label":"Printer Supplies","selected":false,"children":[]},{"value":"10012","label":"Printers","selected":false,"children":[]},{"value":"10665","label":"Process Improvement","selected":false,"children":[]},{"value":"10077","label":"Project Management Tools","selected":false,"children":[]},{"value":"10314","label":"Provisioning - Accounts","selected":false,"children":[]},{"value":"10255","label":"Puppet","selected":false,"children":[]},{"value":"10358","label":"Qnap DNR","selected":false,"children":[]},{"value":"10323","label":"Qualtrics","selected":false,"children":[]},{"value":"10204","label":"Remote Desktop","selected":false,"children":[]},{"value":"10326","label":"Res Hall AV","selected":false,"children":[]},{"value":"10327","label":"Res Hall Computers","selected":false,"children":[]},{"value":"10328","label":"Res Hall Labs","selected":false,"children":[]},{"value":"10154","label":"SECTOR","selected":false,"children":[]},{"value":"10246","label":"SPSS","selected":false,"children":[]},{"value":"10303","label":"SQL Server","selected":false,"children":[]},{"value":"10142","label":"SSH","selected":false,"children":[]},{"value":"10698","label":"SaaS","selected":false,"children":[]},{"value":"10299","label":"SafeLinks","selected":false,"children":[]},{"value":"10069","label":"Scanning","selected":false,"children":[]},{"value":"10206","label":"Screencast-O-Matic","selected":false,"children":[]},{"value":"10042","label":"Security","selected":false,"children":[]},{"value":"10334","label":"Security Loop","selected":false,"children":[]},{"value":"10343","label":"Server Authentication ","selected":false,"children":[]},{"value":"10159","label":"Server License","selected":false,"children":[]},{"value":"10046","label":"SharePoint","selected":false,"children":[]},{"value":"10047","label":"Skype for Business","selected":false,"children":[]},{"value":"10133","label":"Slack","selected":false,"children":[]},{"value":"10201","label":"Socrative","selected":false,"children":[]},{"value":"10262","label":"Software License","selected":false,"children":[]},{"value":"10288","label":"Software Management","selected":false,"children":[]},{"value":"10140","label":"Software Purchasing and Distribution","selected":false,"children":[]},{"value":"10322","label":"Software Support","selected":false,"children":[]},{"value":"10202","label":"Splunk","selected":false,"children":[]},{"value":"10152","label":"Stancil","selected":false,"children":[]},{"value":"10065","label":"Student Printing","selected":false,"children":[]},{"value":"10079","label":"Surveys","selected":false,"children":[]},{"value":"10149","label":"T2 (Parking Software)","selected":false,"children":[]},{"value":"10400","label":"TLS","selected":false,"children":[]},{"value":"10055","label":"Targeted Messaging","selected":false,"children":[]},{"value":"10087","label":"Telecommunications","selected":false,"children":[]},{"value":"10305","label":"Titanium","selected":false,"children":[]},{"value":"10081","label":"Training","selected":false,"children":[]},{"value":"10330","label":"Transfer","selected":false,"children":[]},{"value":"10001","label":"Universal Account","selected":false,"children":[]},{"value":"10250","label":"VMWare","selected":false,"children":[]},{"value":"10014","label":"VPN Server","selected":false,"children":[]},{"value":"10349","label":"Vender Domain Setup","selected":false,"children":[]},{"value":"10153","label":"Versaterm","selected":false,"children":[]},{"value":"10082","label":"Video","selected":false,"children":[]},{"value":"10176","label":"Video Conference Support","selected":false,"children":[]},{"value":"10074","label":"Video Conferencing","selected":false,"children":[]},{"value":"10136","label":"Web Browser","selected":false,"children":[]},{"value":"10075","label":"Web Forms","selected":false,"children":[]},{"value":"10013","label":"Web Services","selected":false,"children":[]},{"value":"10083","label":"Web4U","selected":false,"children":[]},{"value":"10338","label":"Western Card","selected":false,"children":[]},{"value":"10018","label":"Windows Computer","selected":false,"children":[]},{"value":"10063","label":"Windows OS","selected":false,"children":[]},{"value":"10249","label":"Windows Server","selected":false,"children":[]},{"value":"10010","label":"Wireless & Networking","selected":false,"children":[]},{"value":"10208","label":"Zoom","selected":false,"children":[]},{"value":"10332","label":"Zotero","selected":false,"children":[]},{"value":"10566","label":"data recovery","selected":false,"children":[]},{"value":"10352","label":"haproxy","selected":false,"children":[]},{"value":"10060","label":"iOS","selected":false,"children":[]},{"value":"10357","label":"laptop","selected":false,"children":[]},{"value":"10135","label":"myWestern","selected":false,"children":[]},{"value":"10353","label":"office365","selected":false,"children":[]},{"value":"10396","label":"permissions","selected":false,"children":[]},{"value":"10501","label":"share","selected":false,"children":[]},{"value":"10533","label":"surplus","selected":false,"children":[]},{"value":"10355","label":"th","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["2"],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10026","fieldConfigId":"10127","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10020"],"values":[{"value":"10019","label":"Critical","selected":false,"children":[]},{"value":"10020","label":"High","selected":false,"children":[]},{"value":"10021","label":"Medium","selected":false,"children":[]},{"value":"10022","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/219","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/219","calendarParams":{"firstDay":0,"date":"2025-06-25T01:50:30-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWUzMTkwNi02YmE3LTQ4NjMtOTkwNS1iZWYxMTc5MTkzNmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA4NDI2MzAsIm5iZiI6MTc1MDg0MTQzMH0.5S1naGjogUpJ0mpLMB8IH9_iTHhG0IvwlKEBIgmsKEw","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"49e31906-6ba7-4863-9905-bef11791936d","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=wwuhelp","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"89a0b4259669ac3990488579f95966e2f0d617a0_lout","baseUrl":"https://wwuhelp.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://wwuhelp.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"49e31906-6ba7-4863-9905-bef11791936d","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"ba359f6245a34107a364efb61cc75b26","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}