Welcome to the Help Center
Portals
- Help Desk
Welcome to the ATUS Help Desk Service Portal.
Please sign-in with your WWU Universal Account by clicking the Log in link in the top right of this page.
Looking for self-help articles? Browse our Knowledge Base
NOTE: Western Employees will need to use their userID@wwu.edu and not their first.last@wwu.edu address.
If you are unable to log in, enter an email address you can access in the Raise this request on behalf of field when creating a ticket.
- Student & Faculty Systems
Welcome! You can raise a request for the Student & Faculty Systems team using the options provided. If you have a general question, or something you don't see here, please email us directly at sfs@wwu.edu so we can assist further.
- EAS
Welcome! You can raise a request for EAS using the options provided.
NOTE: If you have a Western account, please sign in using the option in the upper right. When reporting an issue use your Western universal account address, NOT your first.last@wwu.edu address.
Using a first.last@wwu.edu address will create duplicate tickets.
- Computer Science
Welcome to the Computer Science Help Desk!
We are here to help you with all Computer Science technical needs.If you are looking for general university IT support please submit a ticket with ATUS at https://wwuhelp.atlassian.net/servicedesk/customer/portal/1/group/-1
- CENV
Welcome! You can raise a request for CENV using the options provided.
- Business & Financial Systems
Welcome! You can raise a request for Business & Financial Services (BFS) using the option provided.
Login with your username@wwu.edu.
- WCE Tech Services
IT support for Woodring faculty and staff. Login with your username@wwu.edu.
- Western Libraries Tech Support
Welcome! You can raise a Western Libraries Tech Support request from the options provided.
- Test Help Desk
Welcome! You can raise a Test Help Desk request from the options provided.
Suggested forms
Get assistance for general IT problems and questions.
New Service Request form for IT staff use only
Please submit this form for Teams assistance including but not limited to:
New Teams/Phone related request - New employees, physical phones, phone queues, etc.
Modifying call queues - greetings, converting, changing settings, converting to new method, add or remove agents (including student licensing for Teams Voice)
Employee changes - change or correct employee details(department, location, phone, budget code), remove employees, access to Rightfax
Departmental or budget changes
Reporting any technical issues - Teams or phone related problems
Get assistance for general OnBase questions and problems.