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Overview

Article Owner

  • Team: CENV IT

  • Manager: Scott Gallagher

  • Member: Carson Henrich, Dang Hang Quoc Nguyen

  • Location: Arntzen Hall 04

  • Email: cenvadminitsupport@wwu.edu

Purpose

This article is designed to offer users detailed guidance on the features, operation, and maintenance of the FlowTracker device. Its purpose is to support effective and accurate water flow measurements by providing clear instructions, practical tips, and troubleshooting advice. By consolidating key information, the article ensures users can efficiently use the FlowTracker for reliable data collection and analysis, enhancing their hydrological and environmental monitoring efforts.

Audience

The intended audience for this article includes IT support staff and technical personnel responsible for understanding, maintaining, and troubleshooting the software used by the Institute for Watershed Studies (IWS) at the College of the Environment. This guide provides essential information on the FlowTracker software, helping ensure smooth operation, effective troubleshooting, and ongoing support for the institute’s data collection and analysis needs.

Software Information

The FlowTracker2 handheld device offers essential upgrades tailored for our Institute of Watershed department, part of the College of the Environment at Western Washington University. It features embedded GPS for accurate georeferencing, improved ADV acoustics for precise measurements, and a visible battery life indicator for uninterrupted use. With a detachable probe and interchangeable components, it supports flexible field operations and collaborative work. The device also includes template setup, Bluetooth or USB connectivity for efficient data transfer, and intuitive workflow features to streamline data collection and processing. These enhancements ensure reliable performance in watershed monitoring and data acquisition, crucial for supporting our department's work within the university.

Overview:

  • Software Name: Flowtracker 2

  • Version: 1.9

  • Releasing date: 09 May 2024

  • Description: FlowTracker is a cutting-edge device designed by SonTek (a Xylem brand) for precise water flow measurements in various environmental conditions. It integrates advanced acoustic Doppler technology to deliver accurate velocity data, crucial for applications in rivers, streams, and other water bodies. The FlowTracker is renowned for its portability, user-friendly interface, and robust performance, making it an essential tool for hydrologists, environmental scientists, and field technicians worldwide.

Software administrator:

Website:

https://www.xylem.com/en-us/products--services/software/flowtracker2-software/

Administration information:

FlowTracker2 does not require any licensing. The software come as a package with the device. 

Software management

Installation:

Installation through Software Center:

  1. Faculty and student can download the software through Software Center

  2. Open Software Center through Start

  3. Then, search for the application on the search bar

  4. Click the application and then click install button.

Manual installation

  1. Go to the SonTek website and download the zip file for version 1.9 from the SonTek software and firmware page here:https://www.xylem.com/en-us/brands/sontek/support/software/

  2. Unzip the file.

  3. Go into the folder and run one of the two *.msi installation files corresponding to the PC’s Windows OS (32-bit or 64-bit). Be sure to install the SonTek USB driver to enable direct communication.

  4. Connect to the FlowTracker2 Handheld using the USB communication cable to avoid possible wireless connection interruptions.

  5. If the latest firmware is not detected, a notification will appear in red that an upgrade is available.

  6. The Upgrade function will open a dialog to select the FlowTracker2 *.ft_firmware file. Select FlowTracker_v1.9_from_2023-09-22.ft_firmware and click ‘Open’ – the firmware upgrade will begin automatically.

  7. Wait until the firmware update is successfully completed.

  8. Connect the FlowTracker2 probe to the handheld. If prompted, update the probe firmware following the instructions on the handheld.

  9. The FlowTracker2 is now ready for use.

Current version:  V 1.9

Feature:

·         Real-Time Velocity and Discharge Measurements: Obtain instant data on water flow velocity and discharge rates directly in the field.

·         Enhanced ADV Acoustics: Improved performance with faster pinging, reduced noise, and better standard error.

·         Embedded GPS: For precise georeferencing with automatic or manual fixes.

·         Detachable Probe with Extension Cables: Customize cable length up to 10m for flexible field setups.

·         Battery Life Indicator: Always visible for proactive management and seamless cartridge replacement.

Required operating systems:

  • Microsoft Windows 7 or newer

  • 1GHz processor or better (2 GHz recommended)

  • 2GB memory (4GB recommended)

  • 500 MB available disk space (1GB recommended)

  • Monitor capable of 1024x768 resolution, or better

Customer support contact:

·         Telephone: +1-858-546-8327

·         E-mail: support@sontek.com

·         Web: http://www.sontek.com

User Manual:

https://www.geotechenv.com/Manuals/SonTek_Manuals/sontek_flowtracker2_manual.pdf

Common question

Question 1: How do I install the FlowTracker2 software on my computer?
Answer: To install the FlowTracker2 software, download the zip file for version 1.9 from the SonTek software and firmware page, unzip the file, and run the appropriate *.msi installation file for your PC’s Windows OS (32-bit or 64-bit). Make sure to install the SonTek USB driver to enable direct communication with the device.

Question 2: What should I do if the FlowTracker2 device is not detecting the probe?
Answer: If the FlowTracker2 device is not detecting the probe, ensure that the probe is properly connected to the handheld. Check for any firmware updates and install them if necessary. If the issue persists, restart the device and reconnect the probe. Contact SonTek support if the problem continues.

Question 3: How can I transfer data from the FlowTracker2 device to my computer?
Answer: To transfer data from the FlowTracker2 device to your computer, use either Bluetooth or USB connectivity. For USB transfer, connect the device to your computer using the USB communication cable, open the FlowTracker2 software, and follow the prompts to download the data.

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