The customer service portal offers an easy way for customers to search for customer requests , or browse them by category/group. As agents we can also use these to submit issues for customers. The templates cut down on the data entry required, as well as the need to make decisions about components and other fields. This list offers easier viewing of all requests available:
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Here is an Atlassian article with 5 tips to design your Groups and Request Types
Common Requests
- Get IT Help (There is a shortcut to this on the Help Desk project main menu... it's the best way for you to create tickets quickly)
- Request VPN Access
- Request Access to a Network Folder
- Request a new shared mailbox
- Request access to a shared mailbox
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