What customer request forms are available?

In Progress

This is a page in progress. I can work on making this list link directly to the forms. That way you, or a customer, can see all requests on the same page and click the one that you need.

The customer service portal offers an easy way for customers to search for requests or browse them by category/group. As agents we can also use these to submit issues for customers. The templates cut down on the data entry required, as well as the need to make decisions about components and other fields. This list offers easier viewing of all requests available:

This list is just to get us started in the pilot. The actual groups and requests may change.

Here is an Atlassian article with 5 tips to design your Groups and Request Types

Common Requests

New Ticket (There is a shortcut to this on the Help Desk project main menu... it's the best way for IT staff to create tickets quickly)
Request VPN Access
Request Access to a Network Folder
Request a new shared mailbox
Request access to a shared mailbox

Accounts, Passwords, & Access

Request computer accounts for a non-employee
Request VPN Access
Request guest accounts for WiFi and campus computers
Request access to a network folder

Communication, Email, & Calendars

Teaching, Training, and Learning

Nothing here yet... just a placeholder. Should we also have a Lab & Classroom group?

Print, Scan, & Copy

Security

University Tools & Systems

Servicing Your Computer

Report Malware or a Virus
Report a problem with a computer, display, or peripheral
Anything else?

Software & Productivity Tools

No requests have been configured for this yet

Wireless & Networking