Spaces
Apps
Templates
Create
Help Desk
All content
Space settings
Shortcuts
How-to articles
How-to articles
This trigger is hidden
Troubleshooting articles
Troubleshooting articles
This trigger is hidden
Decision log
Decision log
This trigger is hidden
IT Project Poster
IT Project Poster
This trigger is hidden
OKRs
OKRs
This trigger is hidden
JIRA reports
JIRA reports
This trigger is hidden
Content
Results will update as you type.
Help Desk
Accounts & Access
•
Action Required: Renew Office 365 Group by...
•
Adobe Creative Cloud for Personally Owned Computers
•
Allow others to schedule time with you
•
Alumni and former employee access to resources
•
ATP scan of email attachment takes an hour or longer
•
Automated Apple Management with Jamf Pro
•
Automated Computer Management with SCCM
•
Bluebeam Optimization
•
Calls to a department go straight to voice mail
•
Can I access my computer from off-campus?
•
Can I forward my WWU email to an external address?
•
Canvas Accessibility Resources
•
Canvas accessibility resources for instructors
•
Canvas for Students - View Instructor Feedback
•
Change Your Administrative Services Password (Banner/Oracle)
•
Change Your Password
•
Change Your Password or Unlock Your Account
•
Changes to Canvas Inbox Messaging
•
Check out a Laptop
•
Checking Final Grades - Students
•
Cloud Storage Guidelines to Educational and Sensitive Data
•
Computer Maintenance Windows
•
Connecting Devices to the Wireless Network Without a Username and Password
•
Connecting to Western's Wireless Network
•
Control who can record your Teams Meeting
Create an email signature for Outlook
•
Decision log
•
Domain Name (DNS) and IP Address Requests
•
Don't Lose Access to Your Account: Set Your Alternate Contact Information
•
Electronic Fax Services (RightFax)
•
Export your G Suite Data
•
Forgot Your Universal Account Password?
•
Forward Message Headers
•
Google Maps Access in G Suite
•
Hardware Security Keys for MFA
Host a Meeting using Microsoft Teams
•
How do I blur my background in a Teams meeting?
•
How do I delete my call history in the Teams app?
•
How do I dial a department in Teams?
•
How do I keep important messages from going to my Clutter folder in Outlook?
•
How to Join a Teams Meeting
•
How to log in Adobe Creative Cloud - Labs/Classrooms
•
How to open myWestern links in new tabs
How-to articles
•
Create a personal web page using WordPress
•
Creating and Managing Office 365 Groups
•
Digital Accessibility at Western
•
File Storage, File Sharing, and Backups
•
Google Workspace for Western
•
Get a Refund of Print Funds
•
How to Find Lecture Capture Files from Relay
•
How to Get Free Microsoft Software - Students
•
How to schedule or join a Skype for Business Online Meeting
•
I joined a Skype meeting but I'm stuck in the lobby.
•
Open an Outlook Shared Mailbox
•
What customer request forms are available?
•
Install Microsoft Office for Free!
•
Introducing Microsoft Teams! Your Office 365 Hub
•
WWU Public WiFi Network
•
Rename your Adobe Account
•
Accessing and Adding a Shared Mailbox in Outlook for Windows
•
Activating Your WWU Student Zoom for Western Pro Account
•
Setting up student test accommodations in Canvas
•
Improve Outlook's Address Book Search
•
Install TeamViewer Remote Access for Direct Support from ATUS
•
Instructions for Using Bullseye Targeted Messaging
•
IT Project Poster
•
ITS Change Advisory Board - Weekly Update
•
Jira Pilot Instructions
•
JIRA reports
•
Keep Your Zoom Session Secure
•
Lecture Capture Evaluation
•
macOS Mail: Reply All sends a copy to your mailbox
•
Map Network Drives on a Chromebook
•
Microsoft Bookings Appointment Scheduling
•
Move a Microsoft Form or Quiz to a Shared Team or Site
•
Move, Change, or Disconnect a Data or Voice Connection
•
Mute a Chat or Channel in Teams
•
My computer accepts only my previous password
•
My iPhone/iPad/macOS Mail and Calendar app no longer accepts my password
•
Network Design Consultations and Site Surveys
•
New Data Connections
•
New Student Printing Procedure
•
OKRs
•
Only one Dashboard appears in Jira
•
Outlook or OWA auto-completes a name using an old email address
•
Outlook prompts to verify your credentials before you can view a confidential email
•
Outlook says you do not have the permission to send on behalf of user
•
Outlook: Turn off Conversations
•
Password Requirements for UPD and PCI Workstation Users
•
Phishing: How to Protect Yourself from Fraudulent Emails
•
Printing from Mobile Devices and Laptops with Everyone Print (EVPrint)
•
Protect yourself from phishing and other scams
•
Registering your alternate phone number or email for password recovery
•
Request a Server, Container, or Cloud Service
•
Request Cable TV Service
•
Request Single Sign-On (SSO) for an Application
•
Requesting Improved Wireless Network Service
•
Requesting SSL Certificates
•
Safe Links in Email with ATP (Advanced Threat Protection)
•
Scanning Email for Threats with ATP (Advanced Threat Protection)
•
Schedule an Upgrade to your Server or Application
•
Set up the Authenticator App as your MFA authentication method
•
Set Your New Universal Account Password
•
Share OneDrive files or folders with people outside of WWU
•
Speech to Text Software available in Windows and macOS
•
Supported Email & Calendar Applications
•
Sync Your OneDrive to your Computer
•
Sync your Outlook Calendar with Zoom
•
System Architecture and Engineering Consultation
•
Take Attendance in a Microsoft Teams Meeting
•
Taking Your Office Computer Home
•
Teams App vs Web Features
•
Teams Online Meeting Security
•
Teams Voice Training and Instructions
•
Telephone Records and Billing
•
Troubleshooting articles
•
Unable to save to PDF in Degree Works
•
Update your E911 Location
•
Update your Trello.com Email Address
•
Use Speed Dial in Teams Voice
•
Use the Outlook App to connect to your WWU email and calendar from a mobile device
•
Video Playback Troubleshooting
•
What a Student Should Do Before Leaving Western
Show more below
You‘re viewing this with anonymous access, so some content might be blocked.
Close
Help Desk
/
How-to articles
How-to articles
Sean Stockburger (Unlicensed)
Owned by
Sean Stockburger (Unlicensed)
Apr 17, 2018
Loading data...
Add how-to article
Title
Creator
Modified
Change Your Administrative Services Password (Banner/Oracle)
Sean Stockburger
Oct 02, 2024
Remote Computer Lab Access - How to Connect
Sean Stockburger
Sept 19, 2023
Password Requirements for UPD and PCI Workstation Users
Sean Stockburger
Jul 06, 2023
Change Your Password
Sean Stockburger
Apr 27, 2023
Activating Your WWU Student Zoom for Western Pro Account
Michael Wilder
Oct 18, 2022
Setting up student test accommodations in Canvas
Michael Wilder
Oct 17, 2022
Screencast-O-Matic Help
Sean Stockburger
Sept 26, 2022
Open an Outlook Shared Mailbox
Sean Stockburger
May 24, 2022
Creating and Deleting Employee Universal Accounts
Rick Nichols
Apr 18, 2022
Accessing and Adding a Shared Mailbox in Outlook for Windows
Charlie Walentiny
Dec 09, 2021
Connecting to WWU VPN from Linux
Chris Miller
Nov 01, 2021
Create a survey using Qualtrics
Sean Stockburger
Aug 04, 2021
Set Your New Universal Account Password
Sean Stockburger
Jul 28, 2021
Can I access my computer from off-campus?
Sean Stockburger
Jun 01, 2021
Microsoft Bookings Appointment Scheduling
Sean Stockburger
May 25, 2021
Move a Microsoft Form or Quiz to a Shared Team or Site
Sean Stockburger
May 17, 2021
How do I dial a department in Teams?
Sean Stockburger
May 12, 2021
Teams Online Meeting Security
Sean Stockburger
May 10, 2021
Request Cable TV Service
Chris Miller
May 10, 2021
Request a Server, Container, or Cloud Service
Chris Miller
May 10, 2021
Find more results
Related content
Info icon
Collapse
ITS Change Advisory Board - Weekly Update
ITS Change Advisory Board - Weekly Update
Help Desk
Read with this
Help Desk
Help Desk
Help Desk
More like this
{"serverDuration": 35, "requestCorrelationId": "4b63bf7f956e4ed29c11ca814c65ef65"}