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Help Desk
Accounts & Access
Action Required: Renew Office 365 Group by...
Adobe Creative Cloud for Personally Owned Computers
Allow others to schedule time with you
Alumni and former employee access to resources
ATP scan of email attachment takes an hour or longer
Automated Apple Management with Jamf Pro
Automated Computer Management with SCCM
Bluebeam Optimization
Calls to a department go straight to voice mail
Can I access my computer from off-campus?
Can I forward my WWU email to an external address?
Canvas Accessibility Resources
Canvas accessibility resources for instructors
Canvas for Students - View Instructor Feedback
Change Your Administrative Services Password (Banner/Oracle)
Change Your Password
Change Your Password or Unlock Your Account
Changes to Canvas Inbox Messaging
Check out a Laptop
Checking Final Grades - Students
Cloud Storage Guidelines to Educational and Sensitive Data
Computer Maintenance Windows
Connecting Devices to the Wireless Network Without a Username and Password
Connecting to Western's Wireless Network
Control who can record your Teams Meeting
Create an email signature for Outlook
Decision log
Domain Name (DNS) and IP Address Requests
Don't Lose Access to Your Account: Set Your Alternate Contact Information
Electronic Fax Services (RightFax)
Export your G Suite Data
Forgot Your Universal Account Password?
Forward Message Headers
Google Maps Access in G Suite
Hardware Security Keys for MFA
Host a Meeting using Microsoft Teams
How do I blur my background in a Teams meeting?
How do I delete my call history in the Teams app?
How do I dial a department in Teams?
How do I keep important messages from going to my Clutter folder in Outlook?
How to Join a Teams Meeting
How to log in Adobe Creative Cloud - Labs/Classrooms
How to open myWestern links in new tabs
How-to articles
Improve Outlook's Address Book Search
Install TeamViewer Remote Access for Direct Support from ATUS
Instructions for Using Bullseye Targeted Messaging
IT Project Poster
ITS Change Advisory Board - Weekly Update
Jira Pilot Instructions
JIRA reports
Keep Your Zoom Session Secure
Lecture Capture Evaluation
macOS Mail: Reply All sends a copy to your mailbox
Map Network Drives on a Chromebook
Microsoft Bookings Appointment Scheduling
Move a Microsoft Form or Quiz to a Shared Team or Site
Move, Change, or Disconnect a Data or Voice Connection
Mute a Chat or Channel in Teams
My computer accepts only my previous password
My iPhone/iPad/macOS Mail and Calendar app no longer accepts my password
Network Design Consultations and Site Surveys
New Data Connections
New Student Printing Procedure
OKRs
Only one Dashboard appears in Jira
Outlook or OWA auto-completes a name using an old email address
Outlook prompts to verify your credentials before you can view a confidential email
Outlook says you do not have the permission to send on behalf of user
Outlook: Turn off Conversations
Password Requirements for UPD and PCI Workstation Users
Phishing: How to Protect Yourself from Fraudulent Emails
Printing from Mobile Devices and Laptops with Everyone Print (EVPrint)
Protect yourself from phishing and other scams
Registering your alternate phone number or email for password recovery
Request a Server, Container, or Cloud Service
Request Cable TV Service
Request Single Sign-On (SSO) for an Application
Requesting Improved Wireless Network Service
Requesting SSL Certificates
Safe Links in Email with ATP (Advanced Threat Protection)
Scanning Email for Threats with ATP (Advanced Threat Protection)
Schedule an Upgrade to your Server or Application
Set up the Authenticator App as your MFA authentication method
Set Your New Universal Account Password
Share OneDrive files or folders with people outside of WWU
Speech to Text Software available in Windows and macOS
Supported Email & Calendar Applications
Sync Your OneDrive to your Computer
Sync your Outlook Calendar with Zoom
System Architecture and Engineering Consultation
Take Attendance in a Microsoft Teams Meeting
Taking Your Office Computer Home
Teams App vs Web Features
Teams Online Meeting Security
Teams Voice Training and Instructions
Telephone Records and Billing
Troubleshooting articles
Unable to save to PDF in Degree Works
Update your E911 Location
Update your Trello.com Email Address
Use Speed Dial in Teams Voice
Use the Outlook App to connect to your WWU email and calendar from a mobile device
Video Playback Troubleshooting
What a Student Should Do Before Leaving Western
What to do if your password has been compromised
When is my course available? Accessing Canvas Courses
Your account is not registered for password change
Zoom Troubleshooting Guide
Zoom Video Conferencing - Learning Resources
Virtual Private Network (VPN)

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OKRs

OKRs

Owned by Sean Stockburger (Unlicensed)

Aug 28, 2019

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OKRs

Use this goal-setting template to set measurable, ambitious milestones.

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