Update your E911 Location

Owned by Chris Miller, created
Last updated: Apr 30, 2021
2 min read

This article describes how to ensure your 911 location information is accurate in Western’s telephone records and billing system in the event that you change offices or permanent work locations. Calls placed to 911 (Whatcom County emergency dispatch) will automatically relay the office location information in our records to the county dispatcher.

Instructions

Your office address is recorded in three different systems: Banner HR, Microsoft directory services (Teams, Outlook Address List, etc.), and the telephone records and billing system (PCR360) To ensure accurate 911 location information, please ensure your address is correct in all three places.

  1. To update your office address in Banner, submit the Employee Campus (OF) Address Update e-sign form here: Employee Campus (OF) Address Update (wwu.edu).

  2. 24 hours after you have received confirmation that the form has been processed and locked by HR, an automated process will update the information from Banner into the Microsoft directory.

  3. After receiving confirmation that your e-sign form has been completed by HR, please submit a Help Desk ticket or send an email to telecom@wwu.edu requesting confirmation that your address has been updated in the 911 records.

 

Note that when you call 911 from Microsoft Teams, your office address in the system will be relayed to the 911 dispatcher. If you are not calling 911 from your office, we encourage you to place the emergency call from your personal phone so that your phone carrier can relay more accurate location information to emergency services. There are also several emergency phones located around campus that will accurately relay their location to the dispatcher.