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| This is a page in progress. I can work on making this list link directly to the forms. That way you, or a customer, can see all requests on the same page and click the one that you need. |
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Here is an Atlassian article with 5 tips to design your Groups and Request Types
Common Requests
- New Ticket (There is a shortcut to this on the Help Desk project main menu... it's the best way for you to create tickets quickly)
- Request VPN Access
- Request Access to a Network Folder
- Request a new shared mailbox
- Request access to a shared mailbox
Accounts, Passwords, & Access
- Request Access to a Network Foldercomputer accounts for a non-employee
- Request VPN Access
- Fix an account problem
- Request guest accounts for WiFi and campus computersOnboard new employees
- Request access to a network folder
Enterprise Applications
This came built in... what requests should we add? Currently there is just a way to report a system problem.
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Communication, Email, & Calendars
- Request access to a shared mailbox
- Request a new shared mailbox
- Update an email distribution list
- Report a phishing scam
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Nothing here yet... just a placeholder. Should we also have a Lab & Classroom group?
Print, Scan, & Copy
- Report a printer jam
- Report a printer problem
- Request paper and toner
- Get connected to a printer (Need to add)
Security
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University Tools &
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Systems
- Request a U: Drive
- Request a restricted network folder
- Report a system problem
- Request access to a network folder
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