Page Comparison

If you have permission to use a shared mailbox, you can access it using the Outlook client or using OWA in Web browser.

Outlook

...

for Windows

1. Open the Outlook client and click the FILE menu, then ACCOUNT SETTINGS, and then Account Settings again
   Image RemovedImage Added
2. Select your personal account (it's usually the only account listed) and click the CHANGE button
   Image RemovedImage Added
3. Click MORE SETTINGS
   Image RemovedImage Added
   
4. Click the Advanced tab
   Image RemovedImage Added
5. Click the Add... button and enter the display name (as it appears in the Address Book) of your shared mailbox. Click the OK button
   Image RemovedImage Added
6. Click OK, NEXT, and FINISH on all remaining windows. There may be a slight delay in which Outlook says it's "Not Responding" as it connects to the inbox: this is normal.
7. Close the Account Settings window. You should now see your shared mailbox in your list of folders in the Outlook Folder Pane to your left

Oultook

...

for Mac

1. Go to Tools on the menu bar and select Accounts…
2. Click the ‘+’ in the lower left corner and select New Account… to add a new account.
3. Add your group mailbox email address and click Continue
4. Click Sign in with another account and then enter your universal cloud username (in the form of username@wwu.edu) and your password.
5. Click Done
6. You can change the Account description to the mailbox name. Close out of this window; the group mailbox will now be listed!

...

If the mailbox will not open for you, contact the Help Desk for assistance.

Mobile Devices

The Outlook app for iOS and Android allows you to add a shared mailbox from the settings. 

Related articles

...