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| This is a page in progress. I can work on making this list link directly to the forms. That way you, or a customer, can see all requests on the same page and click the one that you need. |
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Here is an Atlassian article with 5 tips to design your Groups and Request Types
Common Requests
- New Ticket (There is a shortcut to this on the Help Desk project main menu... it's the best way for you IT staff to create tickets quickly)
- Request VPN Access
- Request Access to a Network Folder
- Request a new shared mailbox
- Request access to a shared mailbox
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- Request access to a shared mailbox
- Request a new shared mailbox
- Update an email distribution list
- Report a phishing scam
Teaching, Training, and Learning
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University Tools & Systems
- Request a U: Drive
- Request a restricted network folder
- Report a system problem
- Request access to a network folder
Servicing Your Computer
- Report Malware or a Virus
- Report a problem with a computer, display, or peripheral (need to add)
- Anything else?
Software & Productivity Tools
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No requests have been configured for this yet
Classroom & Lab Technology
- Report a problem with a lab or classroom computer
- Report a printer jam
- Report a printer problem
- Request paper and toner
IT Staff Use Only
- QuickTicket (Generic QuickTicket - select a component!)
- New Ticket (regular non-quick ticket)
- Admin App template for staff use (quickly escalate issues for things like Banner and NolijWeb to Tier 2)
- General Information Provided (select a component)
- PIN Reset - Provided assistance to alum or former employee
- Password assistance
- Wifi Configuration Assistance
- New Task for Staff Use Only (Give yourself, your boss, or your coworker something to do.)