Overview

Article Owner

Team: CENV IT
Manager: Scott Gallagher
Members: Carson Henrich, Dang Hang Quoc Nguyen
Location: Arntzen Hall 04
Email: cenvadminitsupport@wwu.edu

Overview

This guide outlines network management procedures for the College of the Environment, including Wi-Fi, VPN, and remote desktop services. It is designed to help students, faculty, and staff connect to and use these services effectively.

Purpose

To provide clear instructions for accessing and managing network resources at Western Washington University (WWU).

Audience

Students, faculty, and staff needing access to network services.

About

Western Washington University offers a range of network services. This guide includes information on Wi-Fi, VPN, and remote desktop connections to support academic and administrative activities.

Network Architecture Overview

• Scope: Details the network architecture at WWU, including Wi-Fi, VPN, and remote desktop services.

• Key Components:

  • Wi-Fi Networks: WWUwireless-Secure (students, faculty, staff), WWUwireless-Guest (visitors)

  • VPN Access: Cisco AnyConnect

  • Remote Desktop: Windows Remote Desktop, Microsoft Remote Desktop for Mac

Information

Wi-Fi Access

• WWUwireless-Secure (For students, faculty, and staff):

  1. Select “WWUwireless-Secure” in your Wi-Fi settings.

  2. Log in with your WWU Universal ID and password.

  3. Accept the security certificate if prompted.

• WWUwireless-Guest (For visitors):

  1. Choose “WWUwireless-Guest” from your Wi-Fi settings.

  2. Agree to the terms of service on the redirected page.

For issues, visit the ATUS help desk or call 360-650-3333.

VPN Access

• Request VPN Access:

  • Submit a Jira ticket if you haven't used the VPN in the past 90 days: Request VPN Access - Help Desk

• Install the VPN Client:

  • Download from AnyConnect Installation and install on your device.

• Configure Multi-Factor Authentication (MFA):

  • Ensure MFA is set up on your WWU account.

• Connect to the VPN:

  • Open Cisco AnyConnect, enter the server address (remotevpn.wwu.edu), and choose the connection type (Full Tunnel or Split Tunnel).

For issues, visit the ATUS help desk or call 360-650-3333.

Remote Desktop

• Windows:

  1. Open Remote Desktop Connection.

  2. Enter your office computer name (e.g., computername.wwu.edu).

  3. Click “Connect” and enter your WWU credentials.

• Mac-To-Windows:

  1. Download and install Windows App (Previously Microsoft Remote Desktop) from the App Store.

  2. Open the app, click “Add PC,” and enter the fully qualified domain name (Computer Name).univ.dir.wwu.edu.

  3. Click “Add” and double-click the entry to connect. Enter your WWU credentials.

• Mac-To-Mac:

  1. Start on the device you’d like to connect to

     1. Navigate to General > Sharing > Screen Sharing and Click the Toggle so that it is Enabled

     2. Click the i icon next to the toggle and the device name will be shown in the text at the top:

        Open

        

        Screen Sharing Menu with Device Name Highlighted

  2. Switch to the Mac you will be connecting from

     1. Open the Screen Sharing app

     2. Go to the Network Tab in the sidebar

     3. Click Connect on the device Corresponding to the earlier Device Name

     4. Enter the Credentials you use to log in to the device

     5. Click Sign in

Granting Remote Desktop Access

Before a user can connect to a lab Windows machine via Remote Desktop, they must be added to the Remote Desktop Users group on that machine. This process requires local administrator rights on the target system.

Steps to Add a User to the Remote Desktop Users Group:

1. Log in as a Local Administrator on the target lab machine.

2. Open Computer Management:

   • Press Windows + R, type: compmgmt.msc

   • Press Enter

3. Navigate to: Local Users and Groups > Groups > Remote Desktop Users

4. Add the User:

   • Double-click Remote Desktop Users

   • Click Add

   • Enter the user in the following format: username@wwu.edu

   • Click OK to save

General Troubleshooting Wireless

Removing a Wireless Network in Windows 11

1. Open Settings (Windows Key + I).

2. Navigate to Network & Internet > Wi-Fi.

3. Click Manage known networks.

4. Find the network and click Forget.

Reconnecting to a Wireless Network in Windows 11

1. Open Settings (Windows Key + I).

2. Navigate to Network & Internet > Wi-Fi.

3. Click Show available networks.

4. Select the network and click Connect.

5. Enter the password if prompted.

Clearing DNS Cache

• For macOS:

  1. Open Terminal (Applications > Utilities > Terminal).

  2. Run:

     bash

     Copy code

     sudo killall -HUP mDNSResponder && echo macOS DNS Cache Reset

  3. Enter your administrator password if prompted.

• For Windows:

  1. Open Command Prompt (Windows Key + R, type cmd, and press Enter).

  2. Escalate to a prompt running as Administrator:

     • powershell -Command "Start-Process cmd -Verb RunAs"

  3. Switch to the Admin prompt and enter the following to clear the cache:

     ipconfig /flushdns

Guide for Logging into the System for the First Time

1. Start on the Welcome Screen:

   • Once you power on the system, you will be directed to the Welcome screen.

2. Connect to the Internet:

   • Locate the Globe icon next to the battery icon in the bottom-right corner of the screen.

   • Click the Globe to open the network options.

   • From the list of available networks, select WWUwireless Secure.

3. Enter Your Credentials:

   • A prompt will appear asking for your login information.

   • Enter your username, which is the first part of your email address (everything before the @ symbol).

     • Example: If your email is john.doe@wwu.edu, your username is john.doe.

   • Enter your password in the password field.

4. Login:

   • After entering your username and password, press Enter or click OK to complete the login process.