The customer service portal offers an easy way to search for customer requests, or browse them by category/group. This list offers easier viewing of all requests available:
This list is just to get us started in the pilot. The actual groups and requests may change.
Here is an Atlassian article with 5 tips to design your Groups and Request Types
Common Requests
- Get IT Help
- Request VPN Access
- Request Access to a Network Folder
- Request a new shared mailbox
- Request access to a shared mailbox
Accounts, Passwords, & Access
- Request Access to a Network Folder
- Request VPN Access
- Fix an account problem
- Request guest accounts for WiFi and campus computers
- Onboard new employees
- Request access to a network folder
Enterprise Applications
This came built in... what requests should we add? Currently there is just a way to report a system problem.
Email & Calendars
- Request access to a shared mailbox
- Request a new shared mailbox
- Update an email distribution list
- Report a phishing scam
Teaching, Training, and Learning
Nothing here yet... just a placeholder. Should we also have a Lab & Classroom group?
Print, Scan, & Copy
- Report a printer jam
- Report a printer problem
- Request paper and toner
- Get connected to a printer (Need to add)
Security
- Report a Phishing Scam
- Report Malware or a Virus
Servers & Network Storage
- Request a U: Drive
- Request a restricted network folder
- Report a system problem
- Request access to a network folder
Servicing Your Computer
- Report Malware or a Virus
- Report a problem with a computer, display, or peripheral (need to add)
- Anything else?
Software & Productivity Tools
No requests have been configured for this yet
Wireless & Networking
No requests have been configured for this yet
IT Staff Use Only
- Admin App template for staff use
- General Information Provided
- Provided assistance to alum or former employee
- Password assistance
- Wifi Configuration Assistance
- New Task for Staff Use Only