Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 5 Next »

In Progress

This is a page in progress. I can work on making this list link directly to the forms. That way you, or a customer, can see all requests on the same page and click the one that you need.

The customer service portal offers an easy way for customers to search for requests or browse them by category/group. As agents we can also use these to submit issues for customers. The templates cut down on the data entry required, as well as the need to make decisions about components and other fields.  This list offers easier viewing of all requests available:

This list is just to get us started in the pilot. The actual groups and requests may change. 

Here is an Atlassian article with 5 tips to design your Groups and Request Types

Common Requests

Accounts, Passwords, & Access

  • Request Access to a Network Folder
  • Request VPN Access
  • Fix an account problem
  • Request guest accounts for WiFi and campus computers
  • Onboard new employees
  • Request access to a network folder

Enterprise Applications

This came built in... what requests should we add? Currently there is just a way to report a system problem.

Email & Calendars

Teaching, Training, and Learning

Nothing here yet... just a placeholder. Should we also have a Lab & Classroom group?

Print, Scan, & Copy

  • Report a printer jam
  • Report a printer problem
  • Request paper and toner
  • Get connected to a printer (Need to add)

Security

  • Report a Phishing Scam
  • Report Malware or a Virus

Servers & Network Storage

Servicing Your Computer

  • Report Malware or a Virus
  • Report a problem with a computer, display, or peripheral (need to add)
  • Anything else?

Software & Productivity Tools

No requests have been configured for this yet

Wireless & Networking

No requests have been configured for this yet

IT Staff Use Only

  • Admin App template for staff use
  • General Information Provided
  • Provided assistance to alum or former employee
  • Password assistance
  • Wifi Configuration Assistance
  • New Task for Staff Use Only


  • No labels