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SmartChem 200

SmartChem 200

Owned by Scott Gallagher, created
Jun 16, 2025

Overview

Article Owner: Scott Gallagher

Purpose: Document SmartChem 200 software setup, configuration, and support procedures

Audience: IT support staff, lab administrators, and faculty using SmartChem 200 in BI 339

Software Overview

This section provides information about the software.

  • Software Name: SmartChem 200

  • Latest Request: Reinstallation and validation of licensing and user access on David Shull’s laptop (BI 339)

    • Version: 3.1.65

    • Import Date: June 12, 2025

    • End-of-Life Date: Unknown

  • Purpose: Nutrient analysis and data collection via chemical analyzer hardware

  • Owning Department: Biology and ESCI

  • Software Administrator: Scott Gallagher

  • Subject Matter Experts: David Shull and David Hooper

  • Vendor contact: service@kpmanalytics.com | +1 (774) 399‑0500 (Press 2, then 2 for tech support)

  • Software Scope: Local Install on CENV-M-8CFCSG3

  • OS Type: Windows 11

  • CPU Architecture Support: x64

Software Management

Licensing Overview

  • License Type: Hardware USB Dongle

  • License Quantity: Single-User, tied to the dongle

  • License Expiration: Perpetual

License / Account Creation

Software runs via physical dongle; no user accounts required.
Default credentials for support reference:

  • Username: Westco

  • Password: joe

Deprovisioning

Remove software via Control Panel and securely store dongle in lab IT drawer or return to Scott Gallagher for inventory.

Uninstall Command: haspdinst.exe -fr -kp -purge -fss

Files

Description

Files

Description

Key for USB Dongle

Supported version

Windows Deployment Details

Install Command: Run Executable

Uninstall Command: Remove via appwiz.cpl

Detection Method: Check for Hardlock service and presence of C:\SmartChemNew\DB\easychem
Does new version uninstall old version?
No

User Experience

Installation Behavior: Silent after launch; CLI-based driver installer

Logon Requirement: Administrator required

Installation Visibility: Partial (console visible during haspdinst execution)

Estimated Installation Time (min): 5

Prerequisites / Dependencies

  • Disable Memory Integrity (Core Isolation) via Group Policy or Registry

  • Hardlock dongle must be removed during driver installation

Lab Use Configuration

  • Date Format Required: dd/mm/yyyy

  • Power Settings:

    • Display and Sleep timers disabled while on AC

  • SmartChem Configuration:

    • Enable Mo3 only

    • Uncheck “Do not show concentrated results”

User Account Notes

Any user with access to the system and SmartChem install folder should be able to view runs.
All critical data resides in the shared DB path (C:\SmartChemNew\DB) and is not tied to individual profiles

Backup and Maintenance

  • Scheduled Task: To be coordinated with David Shull for automated backups of DB files to designated storage

  • Recommend weekly export or sync to Ceph/OneDrive for redundancyPatching

Patching

No known automated patching mechanism. Contact vendor for updates.

Troubleshooting

Common Issues

  • Driver install hangs at "Please wait"

  • Hardlock dongle not recognized

  • Access issues across user accounts

Error Messages

  • Error 53: Missing HLVDD.DLL

  • Error 193: Application architecture mismatch

  • Status Code 48 5 774: Hardlock service failure

Known Workarounds

  • Disable Memory Integrity via Group Policy

  • Fully uninstall and purge driver before reinstalling

  • Copy DB files (easychem, easystore, recalc) from backup as needed

Escalation Path

  1. onfirm local config (driver install, dongle recognition, permissions)

  2. Contact Scott Gallagher

  3. Escalate to KPM Analytics support at +1 (774) 399‑0500 (Press 2, then 2)