How to Find and Release Emails from Quarantine

Owned by Chris Miller, created
Last updated: Aug 19, 2021
1 min read

Problem

You were expecting an email, but it did not arrive to your Inbox, Junk Mail folder, Clutter folder, or anywhere else in your mailbox that you can find.

Solution

Your email may have been placed in Quarantine by Microsoft’s email security filters. To retrieve a quarantined email:

  1. Go to https://security.microsoft.com/quarantine

  2. If prompted, log in with your username@wwu.edu and your universal password.

  3. A list of your quarantined emails should appear. Click on the email you wish to retrieve, and select “Release Email” from the window that pops out.

  4. The selected email should now appear in your Inbox.

Please exercise caution when releasing quarantined emails. Some limitations apply. More details are available from Microsoft here: https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/find-and-release-quarantined-messages-as-a-user?view=o365-worldwide